Team Leader - Crisis & Resilience Fund

Role Responsibility

This is an opportunity to take a leading role in the development and delivery of Kent County Council’s Crisis and Resilience Fund, supporting residents who are experiencing financial hardship and need timely, practical help.
As Crisis Support Team Leader, you will provide operational leadership to a team of Case Officers, helping to shape a newly established service and ensuring that decisions are timely, fair, consistent and well evidenced. This is a key role within the Financial Hardship Programme, combining people management, operational oversight, quality assurance and confident decision-making in a fast-paced crisis support environment.
You will be joining at an important point in the development of the service, with a genuine opportunity to influence how crisis support is delivered across Kent and make a meaningful difference to residents facing financial hardship.
This is a full-time, fixed-term position until March 2028, working in a hybrid format, with the base being Sessions House, Maidstone. As a team, we are committed to providing a flexible approach to when, where and how our team works. A secondment opportunity will be considered for internal candidates, but please seek agreement from your current manager before applying. If you have any questions, please contact Mark Groves, Crisis & Resilience Fund Project Manager, at mark.groves@kent.gov.uk.
We are looking for a confident and supportive leader who can manage a high-pressure operational environment while maintaining a strong focus on staff wellbeing and high-quality service delivery.
Effective communication, sound judgement, and the ability to manage competing priorities are essential. You will also bring experience of working in a customer-focused or frontline service, ideally within a financial hardship or welfare context.
The Financial Hardship Programme delivers a range of support to residents facing financial hardship, including crisis support, referrals into wider services, and partnership working across the county.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Contact Details

For further information on this role, please contact Mark Groves - Crisis & Resilience Fund Project Manager:
03000 419733 -
mark.groves@kent.gov.uk

About the Company

Work that works for you and us - let's talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Job Description & Person Specification

Team Leader JD.pdf