Operational Support Services (OSS) Officer

Role Responsibility

We are pleased to offer an exciting opportunity to join our Adult Social Care team as an
Operational Support Services Officer
. For a fixed term contract, for 14 months. The role sits within the
Operational Support Service
, where you will manage a varied caseload and contribute as an additional worker, supporting the operational teams who hold the key worker responsibilities.
What You'll Be Doing
Supporting operational teams with Court of Protection Referrals for people who have lost capacity
Supporting operational teams with genealogy searches
Protection of property, including pets. Regular visits to properties and arranging access for services on a county-wide basis.
Co-ordinating and organising workload
Communicating effectively with external agencies via phone and email
Managing sensitive information in line with confidentiality and data protection procedures
Working flexibly as part of a small team to meet tight deadlines.
What We're Looking For
We’re seeking someone who is:
Good team player
Able to work flexibly, independently and as part of a team
Organised and adaptable, with strong problem-solving skills
An enthusiastic approach and can-do attitude
Skilled in written and verbal communication
Knowledgeable about confidentiality and data protection
What We Offer
A hybrid working model: a mix of home working and office-based
Regular supervision and ongoing training
A very supportive and friendly team environment
Opportunities for personal and professional development
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

For more information please contact:
Sarah Hover – 03000415167
Donna Barrier – 03000 413997

About the Company

Work that works for you and us - let's talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Job Description & Person Specification

Operational Support Services Officer JD.pdf