Mobile Library Driver Customer Support Assistant

Role Responsibility

The work of the library service is hugely rewarding and every day the front of house teams make a difference to the lives of their customers and local communities. Our five Mobile Libraries take our services out to communities in urban and rural areas across Kent.
We are looking to recruit a Mobile Library Driver/Customer Support Assistant to help us run the service. Some weekend working will be required. The position would cover Dover district and Thanet.
You will have good interpersonal skills, be confident working in a customer service role with the public and be able to undertake a diverse range of tasks. These will include issuing, returning and reserving books and other resources using our IT systems and working to a set timetable. Prior library experience isn’t essential – it’s much more important that you’re friendly, outgoing and approachable.
The successful applicants will need to hold a full driving licence that has a part C1 and a Driver Certificate of Professional Competence (CPC) would be desirable (training can be provided), as well as commercial experience driving a 7.5 tonne vehicle.
As a Kent County Council employee you will enjoy the following great benefits:
Competitive salary.
Annual leave allowance paid pro-rata for hours worked.
Local Government Pension Scheme.
Opportunities for training and professional development.
A wide range of health and wellbeing support.
Good work/life balance.
Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.
If you are interested in taking library services into community locations across Kent we would like to hear from you.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
This role is subject to holding a full UK Driving Licence
Interview dates: Week commencing 3rd August
Start date: TBC

Contact Details

For further information, please contact:
Jamie Talling, Assistant Service Manager - 03000 418042

About the Company

Work that works for you and us - let's talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Job Description & Person Specification

Mobile Library Driver Customer Support Assistant JD.pdf