Business Support Officer

Role Responsibility

Are you organised, proactive and motivated, with a passion for supporting services that make a real difference to people’s lives?
We are seeking an enthusiastic and highly organised Business Support Officer to join our Short-Term Pathways (STP) Business Support Team.
This is an exciting opportunity to play a vital role in supporting people across Kent to access timely short-term support designed to promote independence, prevent unnecessary hospital admissions, and enable safe hospital discharge.
What you’ll be doing
The role underpins the smooth operation of several pathways, supporting high-volume, time-sensitive work that directly impacts service users and practitioners.
You will be responsible for:
Processing and progressing incoming referrals.
Managing and monitoring system work trays and workflows.
Creating, updating and maintaining accurate case records.
Supporting hospital discharge and short-term intervention pathways.
Liaising and coordinating with internal teams, NHS partners, providers and service users.
Responding to telephone, email and system-based enquiries.
Prioritising competing demands within assigned timescales.
Supporting the wider Business Support function and service delivery requirements for other services where required.
What we’re looking for
We’re looking for someone who:
Is organised, reliable and has strong attention to detail
Can manage a varied workload, work effectively under pressure and prioritise competing demands in a fast-paced environment
Communicates clearly and professionally with a wide range of people
Is confident using IT systems, or willing to learn new digital tools
Understands the importance of accuracy in care coordination and record keeping
Works well as part of a supportive team, build effective working relationships with colleagues and partner organisations and is flexible in response to service needs
Can demonstrate initiative, resilience and a positive approach to problem solving
Proven experience in business support, administration or a care related environment, but training and support will be provided.
Why join Short Term Pathways?
We support adults through critical periods of change and recovery, helping people to maximise independence and remain safe in their communities. The Business Support Team plays a vital role in achieving this.
Join a friendly, supportive and collaborative Business Support team
Develop your skills and experience within Adult Social Care
See the direct impact of your work on service delivery and outcomes
Additional information
This role is considered a customer facing position
37 hours a week Full Time.
Contractual base Sessions House, Maidstone
Appointment is subject to the usual pre-employment checks
In return we can offer you:
A detailed induction and training programme, with an ongoing plan for development
27 days annual leave + bank holidays
Generous contributory pension scheme
Access to Kent Rewards, offering discounts across a wide variety of retailers and services
The working hours of the vacancy are 08:30 - 17:00 Monday to Friday and you will be entitled to 29 days of annual leave per year. If the demands of the service changes, there may also be an expectation for you to work weekends and bank holidays and this would be on a rota basis and paid at an enhanced rate. However, the service does not currently require weekend or bank holiday working.
This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
About The Company
Work that works for you and us - let's talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Contact Details

For more information, please contact:
Frances Atherden
Frances.Atherden@kent.gov.uk
Amandeep Thandi
Amandeep.Thandi2@kent.gov.uk

About the Company

Work that works for you and us - let's talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Job Description & Person Specification

Business Support Officer JD (1).pdf