Senior Business Support Lead

Role Responsibility

Are you organised, proactive and motivated, with a passion for supporting services that make a real difference to people’s lives?
Kent Enablement at Home (KEaH) supports adults across Kent to regain independence, confidence and daily living skills following illness, hospital admission or changes in circumstances.
We are looking for an experienced and motivated
Senior Business Support Lead
to join our team, with a key focus on supporting our
extended hours service (06:30 – 22:00)
.
This is a pivotal role ensuring consistent, high-quality business support during out-of-hours periods, helping maintain service continuity across Kent Enablement at Home. You will provide leadership, coordination and oversight of business support functions, working closely with senior managers and operational teams to ensure resources are effectively aligned to demand.
Key Responsibilities
Lead and supervise Business Support staff, promoting development, resilience and high performance
Support service delivery across extended hours, providing continuity and escalation support outside core hours
Act as a key point of contact for business processes, queries and operational issues
Contribute to workforce planning to ensure effective cover across early mornings, evenings and peak demand periods
Oversee data collection, reporting and analysis to support decision-making and service improvement
Work collaboratively with internal and external stakeholders to enhance service delivery
Lead or contribute to improvement initiatives, projects and business change activity
Support statutory processes (e.g. complaints, FOIs, SARs), ensuring compliance and timely responses
About You
We are looking for someone who:
Has experience in line management and leading teams
Thrives in a fast-paced environment with competing priorities
Has strong organisational, communication and problem-solving skills
Can work flexibly across extended hours to meet service needs
Has experience of data analysis, reporting and service improvement
Demonstrates resilience and sound decision-making under pressure
Is committed to collaborative working and continuous improvement
Proven experience in business support, administration or a care-related environment however, full training and support will be provided.
Why Join Kent Enablement at Home?
Be part of a valued Adult Social Care service supporting independence and wellbeing
Join a friendly, supportive and collaborative Business Support team
Make a visible difference to service delivery and outcomes
Develop your skills and experience within Adult Social Care
Take on a key leadership role influencing service improvement
Access opportunities to lead projects and support innovation
Benefit from flexible working arrangements and a competitive employee package
Additional Information
This role supports service delivery across
core and extended hours (06:30 – 22:00)
You will work as part of a
flexible rota
, with a focus on out-of-hours support, including early mornings, evenings and weekends
Kent Enablement at Home operates
7 days a week, 06:00 – 22:00
This role is considered a
customer-facing position
Working patterns and contractual hours will be discussed at interview, in line with service requirements and office base
Appointment is subject to the usual pre-employment checks
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Contact Details

For more information please contact Rebekka Randall:
Rebekka.Randall@kent.gov.uk

About the Company

Work that works for you and us - let's talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Job Description & Person Specification

Senior Business Support Lead JD.pdf