Visitor Services & Events Assistant

Role Responsibility

An exciting opportunity has arisen to join Kent Country Parks as a Visitor Services and Events assistant.
You will work in the reception and shop area of the Visitor Centre so that visitors receive a warm and professional welcome, an efficient and helpful response to their needs and a retail experience in line with the Country Park setting.
Key responsibilities include:
Manage the reception/information desk providing a public interface, friendly welcome and present a pleasant and helpful manner to the general public at all times.
Provide a basic First Aid point for visitors experiencing problems and to provide a calm and efficient initial response to issues, escalating as needed to other staff
Support the delivery of an annual events programme ensuring customer experience is paramount.
Provide a first class, professional venue hire, birthday party and team building welcome service for all customers
Provide induction training sessions for new users of the Tramper mobility scooters ensuring that they meet the required standard prior to using the vehicles. Carry out routine pre and post hire inspections of the vehicles logging any maintenance requirements.
Manage the stock for the site gift shop
Be responsible for the accurate accounting of all income generated, working on an EPOS till system to manage sales of stock and deal with the end of day figures and banking.
Ensure that all visitor information enhances the visitor experience and is always accurate and complete. This will involve communicating with other departments and keeping up to date with information through emails.
Essential Requirement:
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
Interviews will be discussed with successful candidates

Contact Details

Laura Shea
laura.shea@kent.gov.uk
03000 414747

About the Company

Work that works for you and us - let's talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Job Description & Person Specification

Visitor Services Assistant JD.pdf