Weekend Duty Manager

Role Responsibility

Visitor Services Duty Manager
North Kent Team
Shorne Woods Country Park
Salary
£27,904 - £29,020 pro rata
Annualised hours of 16.11 hrs per week, weekends- 17 hours per week in the summer and 15 hours per week in the winter. Start time 8:30am summer finish time 17:30 winter 16:30pm. Optional bank holiday cover. JOB SHARE CONSIDERED
An exciting opportunity has arisen to join Kent Country Parks as a Visitor Services Duty Manager.
You will provide an enjoyable experience for all visitors to the park, ensuring the smooth running of all visitor services functions. The duty manager ensures that excellent standards of customer service are maintained and responses to issues or problems are provided in a calm and professional manner.
Key responsibilities include:
Duty manage the site-based visitor services, catering and warden teams as needed ensuring that customer service is consistently excellent, and that visitor services delivery is effective and meets customer expectations.
Support the delivery of an annual events programme ensuring excellent customer experience.
Provide a first class, professional venue hire, birthday party and team building service for all customers ensuring that their needs are understood and delivered on the day and that all booking and delivery processes are consistently met and agreed.
Manage the site gift shop in line with the Country Parks' retail policy. Manage stock levels and deliveries.
Supervise the Visitor Service & Events Assistant, ensuring efficiency and excellent customer service. Some cover on the front desk for staff breaks will be required. When needed, the duty manager will be a presence at the front desk and in case of staff absence will be required to cover the duties of the visitor services assistant.
Be responsible for the accurate accounting of all income generated on site, including its banking and ensure that all financial controls are adhered to including those for payments for invoices, purchase card transactions, management of stock and where applicable petty cash.
Essential Requirement:
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
To apply, visit
www.kent.gov.uk/jobs
and complete the online application form.
Closing date: 12th June 2026 - Interview date to be discussed with successful candidates

Contact Details

For an informal discussion or further information, please contact:
Timothy Bell
timothy.bell@kent.gov.uk
or
Laura Shea
laura.shea@kent.gov.uk
03000 414747

About the Company

Work that works for you and us - let's talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Job Description & Person Specification

Weekend Duty Manager JD.pdf