Business Support Assistant

Role Responsibility

About Us
At Kent County Council, our Family Hubs are vibrant community spaces where families with children aged 0–19 (or up to 25 with SEND) can access a wide range of support. From midwifery and health visiting to parenting advice and youth activities, we’re here to help families thrive. With 56 hubs across Kent, we work hand-in-hand with partners to make a real difference
About the Role
We’re on the lookout for a proactive and people-focused Business Support Assistant to join our Tonbridge & Malling team. Based in Tonbridge, you’ll also support hubs across Snodland, East Malling and South Tonbridge.
This is a front-facing role where you’ll be the welcoming face of our hubs—greeting families, signposting services, and supporting our Family Hub Workers. You’ll also play a vital role behind the scenes, keeping things running smoothly with your admin skills, organisational flair, and calm, can-do attitude.
What You’ll Be Doing
Acting as the first point of contact for families, staff, and partners
Supporting the day-to-day running of our hubs, including opening/closing and health & safety checks
Managing sensitive information and coordinating meetings
Using Microsoft Office and other IT tools to keep everything on track
Helping to create a warm, inclusive, and efficient environment for everyone who walks through our doors
Managing social media posts and digital engagement to promote Family Hub services
Handling compliments, complaints, and occasional cash transactions securely
Booking and preparing rooms for meetings and activities, including refreshments
Conducting weekly fire alarm tests and logging results
Supporting the Family Hub’s digital and virtual offer to families
Capturing and updating data in systems like Core+ and ensuring accuracy in attendance and registration records
About You
We’re looking for someone who is:
Friendly, confident, and great on the phone
Organised and able to juggle tasks with ease
Comfortable working across different locations
Experienced in admin and customer service
Skilled in Microsoft Office and other digital tools
Aware of safeguarding, data protection, and health & safety practices
Curious, compassionate, and committed to making a difference
You’ll need a Level 2 qualification or equivalent practical experience, and a willingness to learn and grow in the Family Hubs environment.
Our Values
We live by Kent’s values:
Brave – We do the right thing and welcome challenge
Curious – We innovate and improve
Compassionate – We’re respectful and understanding
Strong Together – We share knowledge and support each other
Responsible – We own the difference we make
What We Offer
28 days annual leave + bank holidays (pro rata)
A generous pension scheme
Ongoing training and development
A supportive team culture and staff networks
Access to Kent Rewards – discounts on top brands and services
A meaningful role where you’ll make a real impact every day
Location
: Tonbridge & Malling District (Base: East Malling)
Hours
: Thursdays 08:30-16:30, Fridays 8:30-16:00
Grade
: KSA
Ready to Apply?
In your application, please use the ‘How you meet the requirements of the role’ section to show how you meet the criteria in the person specification.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

For further information on this role, please contact Samantha O'Boyle - Business Support Lead
Samantha.O'Boyle@kent.gov.uk

About the Company

Work that works for you and us - let's talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Job Description & Person Specification

Business Support Assistant (Family Hubs).pdf