Business Support Assistant

Role Responsibility

Family Hubs are part of Kent County Council’s offer to support children and young people aged 0–19 (up to 25 with SEND) and their families.
Our local Family Hubs offer a broad and integrated range of early help services, including midwifery, health visiting, parenting support, and activities for children and young people. We have 56 Family Hubs across Kent, working alongside partners to support local communities.
We are looking for a Business Support Assistant to be based at Sittingbourne Library, co‑located with the Swale Family Hubs. The role will support Family Hub provision across the Swale District, with an expectation that the postholder can travel and work flexibly across the district to provide cover at other Family Hub locations where required.
This role involves supporting a range of busy Family Hubs by greeting, welcoming and signposting families and professionals. It is a key role in providing professional and effective support to Family Hub Workers who work with children, young people and families across the district.
We are looking for someone with a calm and organised approach who would like to make a positive contribution to the service.
Location:
Sittingbourne Library – Co‑located with Swale Family Hubs
Hours:
18.5 hours per week
Working Pattern:
Wednesday: 08:30 – 16:30
Thursday: 08:30 – 11:30
Friday: 08:30 – 16:00
Key Responsibilities:
Acting confidently as the first point of contact for staff, visitors, families and partners
Greeting and welcoming families and signposting them appropriately
Supporting the opening and closing of hubs as required
Providing administrative support to Family Hub staff and the wider service
Handling enquiries via telephone, email and in person
Supporting Health & Safety processes, including reporting and monitoring building faults
Managing sensitive information, checking and recording data accurately
Liaising with colleagues and partners to arrange meetings
Working effectively in a multi‑agency environment, responding to urgent requests and deadlines
Travel and work flexibly across the district to provide cover at other Family Hub locations where required.
About You:
You will demonstrate:
A confident telephone manner and excellent interpersonal skills
A calm, organised and professional approach to work
Experience of dealing with customers or service users
A flexible attitude to working across a geographical area
Administrative experience with the ability to manage a varied workload
Proficient knowledge of Microsoft Office and other IT applications
Within the “How you meet the requirements of the role” section of your application, please demonstrate how you meet the criteria set out in the person specification attached to the Job Description.
What we offer:
29 days annual leave plus bank holidays
Generous contributory pension scheme
Training and an ongoing development plan
Employee‑focused support and staff networks
A rewarding and meaningful career
Access to Kent Rewards, offering discounts on local and national brands
This post is subject to an Enhanced Disclosure and Barring Service (DBS) check.
This post is considered by KCC to be a customer‑facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that postholders have a command of spoken English sufficient for the effective performance of the role. The required standard is set out in the Job Description and Person Specification.
Interviews to be held the week commencing 18th May 2026

Contact Details

For further information, please contact:
Laura Guy - laura.guy@kent.gov.uk

About the Company

Work that works for you and us - let's talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Job Description & Person Specification

Business Support Assistant JD.pdf