Support people affected by a cyber attack with clarity, care and confidence.

As a Notification and Support Officer, you’ll be a key point of contact for individuals impacted by a cyber attack related data breach, ensuring they receive clear information, appropriate support and a consistent, well governed service.

Working style

This role operates on a hybrid basis, with an expectation that you’ll be based in the Borough around three days a week. You’ll work closely with colleagues across the Data Breach Programme and frontline services, combining collaborative casework with focused operational and coordination activity.

What you’ll be doing

You’ll be part of a dedicated Notification and Support team established to support the Council’s response to a cyber attack and associated data breach. Your role will focus on delivering day to day notification and support activity, ensuring enquiries and cases are handled promptly, accurately and with empathy.

On a daily basis, you’ll triage enquiries, manage cases and operate support channels such as helplines and inboxes, making sure individuals receive clear, consistent information and are directed to the right support pathways. You’ll handle sensitive and, at times, complex conversations, escalating safeguarding concerns or high risk cases appropriately.

You’ll also work closely with colleagues across social care, housing, legal, information governance and communications to ensure support arrangements are coordinated, well documented and aligned with agreed programme decisions.

For further details, please review the Job Description and Person Specification.

What you’ll bring

You’ll have experience delivering people focused operational services, ideally in sensitive, high volume or crisis response settings. You’ll be confident engaging directly with the public, including managing complex or emotionally challenging conversations with professionalism and care.

We’re looking for someone who is organised, resilient and comfortable working with sensitive personal information, applying sound judgement and confidentiality at all times. Experience coordinating casework, support services or enquiry handling functions will be important, alongside strong written and verbal communication skills.

You’ll bring a calm, compassionate approach, an eye for detail, and a commitment to fairness, accessibility and safeguarding when supporting individuals affected by a cyber incident.

About us

Following a cyber attack that resulted in a data breach, the Council established a dedicated Data Breach Programme to coordinate its response, meet statutory obligations and ensure affected individuals are supported appropriately.

The Notification and Support team plays a crucial role in this work, acting as the operational bridge between programme decisions and the lived experience of residents and others affected. The work is fast moving, sensitive and highly visible, where empathy and consistency matter.

As a Notification and Support Officer, you’ll be at the heart of that response; helping ensure the Council communicates clearly, supports people fairly and upholds its values during a challenging period.

Interview details and role requirements

This is a FTC / secondment ending 30th April 2027.

This role requires an Enhanced DBS with adults and childrens barred list and is exempt from the Rehabilitation of Offenders Act.

Interviews will be held week commencing June 1st 2026.

Ready to join us?

We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you.

Please apply online explaining how you meet the requirements set out in the person specification and job description.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.