Deputy Licensing Manager
London Borough of Islington
About The Role
Deputy Licensing Manager
Residential Environmental Health | Islington Council
Help Raise Housing Standards in Islington
Islington Council is looking for a Deputy Licensing Manager to play a key role in delivering our high-profile property licensing programme. This is an exciting opportunity to help create safer, higher-quality homes for residents while leading a dedicated team responsible for regulating the private rented sector.
Working within the Residential Environmental Health Team, you will support the Licensing Manager in managing property licensing functions, ensuring applications are processed efficiently and consistently, and helping to tackle poor housing conditions and criminal landlord activity.
About the Role
As Deputy Licensing Manager, you will:
- Support and deputise for the Licensing Manager.
- Manage and develop a team of Licensing Co-Ordinators, ensuring high performance and excellent customer service.
- Oversee the administration and regulation of HMO and selective licensing schemes.
- Make robust, legally defensible licensing decisions relating to applications, refusals, revocations, variations, and exemptions.
- Act as the team's specialist adviser on property licensing legislation, policies, procedures and IT systems.
- Respond to complex enquiries and complaints from landlords, tenants, managing agents and other stakeholders.
- Work collaboratively with enforcement colleagues to identify and address licensing breaches.
- Support the development of reports, performance data, and future licensing schemes.
- Monitor team performance, attendance, training and development needs.
About You
We are seeking a motivated and knowledgeable professional who has:
Essential Requirements
- Experience of leading or managing a team and achieving performance targets.
- Significant experience working in a customer-focused environment, including dealing with landlords, tenants, letting agents and other stakeholders.
- Strong knowledge of property licensing under the Housing Act 2004 and associated regulations.
- Experience processing licence applications, including refusals, revocations, exemptions and payment administration.
- Excellent written and verbal communication skills with the ability to explain complex legal and technical matters clearly.
- Strong organisational and workload management skills.
- Excellent relationship-building and team working abilities.
- Experience maintaining accurate records and managing information in line with GDPR requirements.
- Strong IT skills, including Microsoft Office and specialist case management systems.
- Ability to use initiative, solve problems and contribute to service improvement.
Why Join Islington?
At Islington Council, we are committed to creating a more equal future for everyone who lives and works in the borough. Our people are guided by our CARE values:
- Collaborative
- Ambitious
- Resourceful
- Empowering
You'll be joining a forward-thinking team making a direct impact on housing quality, community wellbeing, and tenant safety across the borough.
Apply Now
If you're ready to use your licensing expertise and leadership skills to help improve housing standards for residents across Islington, we'd love to hear from you.
Join us and help make Islington a borough where everyone has a safe, decent, and affordable place to call home.
For further information or for an informal conversation about the post, please contact:
Francesca Bird - Property Licensing Manager,
Note to Recruitment Agencies: We kindly ask that recruitment agencies do not contact us regarding this vacancy. We are managing the recruitment process internally and will reach out directly should we require external support. Thank you for your understanding.Working for the team, service and our organisation
Islington is a place rich with diversity and culture. As a council our sense of purpose couldn’t be clearer: we serve. It’s in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future.
We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive.
To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about.
- Up to 31 days leave per year, increasing to 36 days after five years of local government service
- A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week
- Learning and development opportunities to maximise your potential
- Competitive pay and a commitment to paying all staff the London Living Wage at minimum
- Excellent local government pension scheme
- Cycle to Work scheme and discounted gym memberships
- Local discounts from restaurants, shops, health and beauty therapists, and more!
We maintain a zero-tolerance approach to any unlawful discrimination, harassment, or victimisation on the grounds of any protected characteristics under the 2010 Equality Act, including but not limited to race, disability, sexual orientation, sex, religion and belief, age, gender reassignment, marriage and civil partnership, pregnancy, and maternity. Any incidents of discrimination will be promptly investigated and addressed in line with our HR policies to ensure a safe and inclusive environment for all colleagues.
We use data to identify and address disparities, ensuring that our policies and practices are transparent and impactful in promoting a diverse representation of backgrounds and perspectives at all levels of the organisation. We look at inequality through an intersectional lens, recognising that different aspects of someone’s identity can combine to create unique experiences of discrimination and disadvantage.
We know that advancing diversity and inclusion is a continuous journey, and we must listen to our colleagues and learn where we can further improve. We work closely with our Colleague Forums and Trade Unions, supported by active allies from our Corporate Management Team, to monitor and evaluate our practices, identify barriers, and empower colleagues to promote equality and inclusion in the workplace.
Every one of us has a role to play in making Islington Council a truly inclusive workplace. By living out our CARE (collaborative, ambitious, resourceful, and empowering) values every day and embedding the principles of equality, equity, diversity, and inclusion in our work, we can all actively contribute to empowering people and creating a more equal Islington.
Pre‑Employment Checks
Any offer of employment will be subject to the successful completion of required pre‑employment checks. These may include:
- Proof of address
- Evidence of any name changes (if applicable)
- Right to work in the UK
- Overseas criminal record check (if applicable)
- Satisfactory references
- Occupational Health clearance
- Evidence of professional qualifications or registrations
- DBS check at the appropriate level (if applicable)
