Content Design Lead

About us at Hounslow

We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

About our Commitment to Diversity and Inclusion

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.

Our Benefits

If you join us, you’ll have access to a range of employee benefits. Read more about these here.

About The Role

In this section, you should write a brief summary of the role you’re recruiting for. You could include information like:

This is an exciting opportunity to be part of the Resident Experience and Localities Team as a Content Design Lead. The Content Design Lead will be responsible for ensuring the design aligns to the web services strategy, and information available on Hounslow.gov.uk, Hounslow Connect and other digital channels, is accurate and meets accessibility standards. This includes leading account management and engagement with content owners across the council and having strategic oversight of content standards and governance for our web platforms.

The Content Design Lead will have direct line management of Content Design Officers and be able to deputise for the Web Services in their absence.

A key aspect of the role will be to work with internal colleagues and partner organisations, including the Voluntary and Community Sector to ensure that information presented on Hounslow.gov.uk, and Hounslow Connect is up to date, useful, usable, and meets all required accessibility standards including the Public Sector Bodies Accessibility Regulations 2018.

About The Team You’ll Be Working In

The Resident Experience and Localities Service provides a One Hounslow approach to resident contact by having a unified front door where statutory duties are checked, safeguarding issues are identified, and there is an early help approach to those residents where there is still a presenting need or a future risk. We provide a positive, consistent and inclusive experience when contacting Hounslow via any of its access channels, ensuring first point of contact resolution wherever possible.

Our teams empower residents to access and request services online, whilst our in-person services are designed to provide holistic support to those who need it the most. Resident Experience and Localities put residents at the heart of everything we do and strive to evolve our offer as residents' and communities' expectations and needs change.

The Content Design Lead will be reporting to the Web Services Lead.

About You

If the points below resonate with you, we’d love you to put in an application:

• You will have an understanding of relevant digital accessibility and inclusion legislation and practical experience in its implementation, for example writing in Plain English.

• You are organised and analytical, able to take complex information, interpret and present it to colleagues and managers.

• You are self-motivated and able to manage your own time effectively working to your own and others deadlines.

• You will demonstrate an understanding of User Experience development techniques and tools.

• You will gain the trust of stakeholders across the council and partner organisations.

Essential for The Role:

Basic DBS

Read more about the work you’ll be doing in the Role Profile.

Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!

When Interviews Will Be Held And Who To Contact

The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:

Email: Sukhjeet.Gill1@hounslow.gov.uk

Interviews for this job will be held during week commencing 7th September2026.

(please seek your line manager approval before applying for this role as secondment.)