About us at Hounslow

We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

About our Commitment to Diversity and Inclusion

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.

Our Benefits

If you join us, you’ll have access to a range of employee benefits. Read more about these here.

About The Role

This is an exciting opportunity to be a crucial part of the Community Hub and Libraries team as a courier and Library Assistant for the Library at Home service. Primarily delivering boxes of books, promotional materials, furniture and equipment across the boroughs eleven libraries and four specialist library services. This post also specifically supports the growth and development of the Library at Home service.

The main courier part of this post will involve visiting all eleven libraries across the borough three to four times a week, mainly delivering and collecting boxes of books weighing up to 20kg. Throughout the day, books are sorted at each library site and at the end of the day at the main office, internal book storage at each library is monitored and consortium book collections are sorted.

Flexibility on a daily route is crucial to enable ad hoc deliveries requested at any library to take place without a delay in the service. Excellent communication with all staff is vital to ensure any delays or missed collections are explained and a solution put in place.

You may also be asked to deliver furniture, resources and promotional items to HMP/YOI Feltham to support their service delivery.

Library at Home Library Assistant part of this post will be supporting the team to ensure delivery to the most vulnerable residents of the borough. Following a pre-planned route, deliveries of books, audiobooks and puzzles are made to individuals unable to use our public libraries and to care homes in block loans.

About The Team You’ll Be Working In

You’ll be based with the Library at Home team but working with all colleagues throughout the Community Hub and Libraries. Our Community Hub and Libraries offer residents access to books, information and support and this post ensure residents have access to books, resources and up-to-date information at all times.

The Library at Home team supports the most vulnerable residents of the borough, those that are unable to visit a public library due to illness or injury. Delivering to those residents ensures they have access to books and resources to specifically support their needs.

About You

If the points below resonate with you, we’d love you to put in an application:

• Full clean driving licence and be at least 21 years old for insurance purposes

• Experience of a range of vehicles including long wheelbase vans

• Excellent customer service skills and a friendly, can-do attitude

• Basic ICT Skills

• A keen sense of self-reliance and organisational skills.

Read more about the work you’ll be doing in the Role Profile.

Essential for The Role:

Enhanced DBS

Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!

When Interviews Will Be Held And Who To Contact

The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:

Email: Charlotte.Arthur@hounslow.gov.uk

Interviews for this job will be held during week commencing 2nd September 2026.