Carers Adviser

About us at Hounslow

We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

About our Commitment to Diversity and Inclusion

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.

Our Benefits

If you join us, you’ll have access to a range of employee benefits. Read more about these here.

https://www.hounslow.gov.uk/working-council/working-for-council/3

About The Role

This is an exciting opportunity to be part of our Community Information and Advice Team as a Carers Adviser.

In this role, you’ll be primarily working with unpaid carers across Hounslow, providing information, advice and practical support to help them access the right services and reduce the risk of carer breakdown.

You’ll work closely with carers through face to face outreach sessions, events, telephone and digital channels, offering guidance on Adult Social Care, carers’ rights, assessments, benefits and local services. The role involves managing a caseload, building trusted relationships with carers who may have more complex needs, and working in partnership with internal teams, commissioned services and voluntary organisations to ensure timely and appropriate support is in place.

Development opportunities include building expertise in carers’ legislation and entitlements, developing outreach and engagement skills, contributing to service improvement projects and borough wide campaigns (such as Carers Week), and gaining experience working across Adult Social Care systems and partnerships.

About The Team You’ll Be Working In

The successful candidate will join the Community Information and Advice Team within Adult Social Care, whose key aim is to ensure residents can easily access clear, timely and reliable information and support to help them live well and remain independent.

The team plays a vital preventative role, supporting carers and residents before issues escalate, helping to reduce crisis situations and improve outcomes for individuals and families across Hounslow.

The team brings together roles such as the Community Information Manager, Carers Advisers and other information and engagement officers, working closely with social care colleagues, commissioned providers and the voluntary sector.

The postholder will report directly to the Community Information Manager and work collaboratively with fellow Carers Advisers to deliver outreach, advice services and continuous service improvement.

About You

This role would suit someone who:

• Is passionate about supporting unpaid carers and understands the challenges they face

• Can communicate clearly and professionally with people from a wide range of backgrounds, both verbally and in writing

• Is organised and confident managing a varied caseload and competing priorities

• Is creative and proactive in planning ideas, outreach activities and events that engage carers and meet local needs

• Is comfortable working across different settings, including community venues, events and occasional home visits

• Is confident using IT systems, including caseload management tools and Microsoft Office, and values accurate record keeping

If the points below resonate with you, we’d love you to put in an application:

• You have a professional manner and can communicate effectively with people from a range of different backgrounds – verbally and in written communications, with a keen attention to detail.

• You are flexible, well-organised and able to work in different environments across the Borough – above all, you are reliable.

• You have a strong ability to manage a caseload and prioritise tasks accordingly

• You have a working knowledge of using IT, caseload management systems and using Microsoft Office, particularly Excel.

• You have a passion for wanting to support informal/unpaid carers and are willing to stay up-to-date with an ever-changing range of services, processes and legislation as well as working to find satisfactory solutions.

Additional Requirements:

Weekend and evening work will be required as part of this role

Read more about the work you’ll be doing in the Role Profile.

Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!

When Interviews Will Be Held And Who To Contact

The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact:

Email: Nadia.Atiq@hounslow.gov.uk

(please seek line manager approval before applying for this role as secondment.)