Senior Case Co-Ordinator
London Borough of Hillingdon
About the role
We are looking for an organised and proactive Senior Case Co-Ordinator to support the day-to-day running of LINK counselling and provide operational and project support across the Hillingdon Youth Offer and Youth Justice Service.
This is a varied and rewarding role where you will coordinate administrative and case support functions, oversee service processes, and help ensure services run efficiently and effectively. You will play a key role in supporting operational teams, managing workflows, maintaining accurate records, and contributing to service development within Adolescent Development Services.
The role also includes line management responsibilities for Case Co-Ordinators and volunteers, helping to build a flexible, skilled and resident-focused team that delivers high-quality support to children, young people and families across the borough.
Key Responsibilities
As a Senior Case Co-Ordinator, you will:
- Coordinate the day-to-day running of LINK counselling services and support wider Youth Offer and Youth Justice Service projects
- Manage and support a technical administrative team with varying service responsibilities
- Coordinate volunteers, including inductions, placements and ongoing support
- Act as a key point of contact for enquiries from residents, partner agencies, Councillors and internal teams
- Support operational managers to ensure compliance with corporate policies, safeguarding responsibilities and GDPR requirements
- Coordinate meetings, agendas, reports, minutes and follow-up actions across service areas
- Maintain and develop administrative systems, case management processes and service records
- Assist with project management activities, ensuring work is delivered within agreed timescales and budgets
- Monitor workloads, prioritise tasks and escalate resource pressures where necessary
- Support financial administration including budget tracking, spreadsheets, referrals and reporting
- Contribute to service improvement initiatives, policies and process development
About You
We are looking for someone who is:
- Highly organised and able to manage competing priorities in a busy environment
- Experienced in administration, case coordination or operational support services
- Confident managing staff, volunteers or team workflows
- Skilled at building positive working relationships with colleagues, residents and partner agencies
- Able to handle sensitive and confidential information professionally
- Knowledgeable about safeguarding and able to work within clear professional boundaries
- Confident using databases, spreadsheets and case management systems
- A strong communicator with excellent written and verbal communication skills
- Proactive, adaptable and committed to continuous improvement
Why Join Us?
This is an opportunity to join a supportive and collaborative service making a real difference to children, young people and families across Hillingdon.
You will gain experience working across a range of impactful services while contributing to projects that support positive outcomes for residents. We are committed to staff development, learning and creating an environment where people feel supported to grow and succeed.
If you are looking for a varied role where you can combine coordination, leadership and service improvement, we would love to hear from you.
About us
- We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.Here’s a comprehensive overview of the fantastic benefits we provide:
- Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
- Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
- Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
- Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
- Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
- Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
- Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
- Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
- Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.
The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.
Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.
Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.
Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:- Enhanced DBS Check
- Qualifications Check
- 5 years of Referencing
Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.
It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.