Resettlement Support Officer
London Borough of Hillingdon
About the role
At Hillingdon, we are proud of our commitment to Putting Our Residents First.
We are looking for an experienced and highly organised Resettlement Support Officer to join our Resettlement Team. This is an office-based role providing essential administrative and case support to ensure the effective delivery of resettlement services.
The successful candidate will primarily undertake back-office administrative duties, supporting officers and managers through accurate data management, financial administration and effective communication with residents and partner organisations.
Key Responsibilities
- Maintain accurate and up-to-date records on the team's case management system.
- Record, update and monitor case information to ensure data quality and compliance.
- Manage and respond to enquiries received through a number of shared team inboxes, liaising with residents, internal departments, government agencies and external partners.
- Support the monitoring, reconciliation and reporting of grant funding to ensure payments are accurate and comply with funding requirements.
- Produce, maintain and analyse complex Excel spreadsheets used to monitor cases, performance data, grant expenditure and service delivery.
- Prepare reports and management information from various data sources.
- Ensure all records are maintained in accordance with GDPR and council policies.
- Work closely with colleagues to support the smooth operation of the Resettlement Service.
- Undertake other administrative duties appropriate to the role.
- Advanced Microsoft Excel skills, including experience of working with large datasets, formulas, filtering, sorting, lookups, pivot tables and producing reports.
- High levels of accuracy and attention to detail.
- Ability to work independently while contributing effectively within a team.
About You
You will be an experienced administrator with excellent organisational skills, strong attention to detail and the ability to manage a busy workload. You will be confident using case management systems, Microsoft Excel and Outlook to maintain accurate records, monitor financial information and respond to enquiries from residents and partners.
Recruitment Process
Please note that Microsoft Excel competency is an essential requirement for this role. Candidates who are shortlisted for interview will be required to complete a practical Excel assessment to demonstrate their knowledge and ability. Performance in this assessment will form part of the overall selection process.
What We Offer
- A chance to directly support individuals and families to rebuild their lives.
- A supportive and collaborative team environment.
- Professional development opportunities.
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Access to a wide range of employee benefits.
If you are committed to helping others and want to be part of a team making a genuine difference, we’d love to hear from you.
Apply today and help us deliver on our vision of Putting Our Residents First.
About us
- We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.Here’s a comprehensive overview of the fantastic benefits we provide:
- Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
- Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
- Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
- Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
- Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
- Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
- Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
- Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
- Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
- Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.
Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.
The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.
Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.
Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.
Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:- Basic DBS Check
- 2 years of Referencing
Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.
It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.