Quality Assurance Team Leader
London Borough of Hillingdon
About the role
We are seeking an experienced and motivated leader to join our Quality Assurance Team within Adult Social Care. This is an exciting opportunity for someone who is passionate about improving the quality of care and support services, driving continuous service improvement, and ensuring residents of the London Borough of Hillingdon receive safe, effective and high-quality care.
As QA Team Leader, you will provide leadership and direction to the Quality Assurance Team, oversee quality monitoring activities, support the development of providers, and ensure compliance with relevant regulatory standards and local authority expectations.
Working closely with internal and external partners, you will use performance and quality information to identify risks, drive improvement, and contribute to the strategic development of Adult Social Care services.
About You
We are looking for someone who can demonstrate:
- Strong leadership and people management skills.
- Experience of quality assurance, auditing, inspection or service improvement within health or social care.
- Knowledge of CQC and Ofsted standards, safeguarding, governance and quality monitoring processes.
- Excellent analytical, report-writing and communication skills.
- The ability to build positive relationships while providing appropriate challenge and support.
- A commitment to continuous improvement and achieving positive outcomes for residents.
Why Join Us?
This role offers the opportunity to influence quality across a diverse provider market, support innovation and best practice, and play a key role in ensuring the delivery of high-quality services across Adult Social Care.
Applicants should review the full Job Description and Person Specification, and demonstrate within their application how they meet the essential and desirable criteria.
About us
- We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.Here’s a comprehensive overview of the fantastic benefits we provide:
- Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
- Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
- Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
- Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
- Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
- Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
- Perkbox Benefits – Access a variety of offers and discounts through our Perkbox Benefits.
- Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
- Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
- Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.
Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.
The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.
Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.
Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.
Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:- Enhanced DBS Check
- Qualifications Check
- Professional Registration Check
- 2/ 5 years of Referencing
Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.
It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.