Lettings Team Manager
London Borough of Hillingdon
Housing£53,172 - £57,402 per annumPermanentCloses: 24 June 2026
About the role
- Hillingdon Council is recruiting a Lettings Team Manager to lead the delivery of the lettings pathway, including voids, decants, viewings and sign-ups. This is a key role at the centre of the housing system - ensuring homes are turned around quickly, let efficiently and made available to residents in need. You will play a critical role in improving supply, reducing delays and supporting move-on from temporary accommodation, contributing to MTFS outcomes.Turn homes around. Maximise supply. Deliver results.
About the opportunityYou will lead the Lettings team, responsible for managing the end-to-end lettings process across Council housing stock.You will:- Lead and develop a high-performing lettings team
- Drive performance across voids, viewings and sign-ups
- Reduce void turnaround times and increase available supply
- Manage decants and support major works and regeneration programmes
- Ensure homes are let quickly, efficiently and in line with policy
- Work closely with allocations, housing management and contractors
- Use data to monitor performance, identify delays and improve delivery
This is a fast-paced operational leadership role requiring strong organisational skills, performance focus and the ability to deliver results at pace.Why this role matters
This role directly increases housing supply and system flow.You will:- Bring empty homes back into use quickly
- Reduce delays in lettings and improve turnaround times
- Support move-on from temporary accommodation
- Improve efficiency and deliver value for money
- Contribute to MTFS savings and service transformation
Who we’re looking for
We are looking for a confident and driven leader who can manage performance in a high-demand environment.You will bring:- Experience in lettings, voids, housing management or operational delivery
- Strong performance management and organisational skills
- Experience managing teams and delivering results in fast-paced services
- Ability to work across teams and drive improvements in system flow
- A track record of improving efficiency and service outcomes
We want leaders who:- Take ownership and deliver outcomes
- Drive performance and continuous improvement
- Work collaboratively across services
- Are focused on practical solutions for residents
What you can expect:- A high-impact role improving housing supply and system performance
- The opportunity to shape and improve lettings and voids services
- A central role in delivering MTFS and service modernisation
- Strong leadership support and development opportunities
- Flexible and modern working arrangements
Why Hillingdon? We are a stable, ambitious council investing in housing services and leadership to meet demand and deliver better outcomes for residents.
Interested? If you’re ready to lead performance, reduce voids and make a real difference, we want to hear from you.
For an informal discussion, contact [email protected] About us
- We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.Here’s a comprehensive overview of the fantastic benefits we provide:
- Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
- Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
- Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
- Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
- Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
- Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
- Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
- Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
- Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
- Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.
Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.
The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.
Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.
Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.
Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:- Enhanced DBS Check
- 2 years of Referencing
Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.
It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.