Key Worker - Family Help
London Borough of Hillingdon
Children’s Social Care & Social Work£35,520 - £39,276 per annumPermanentCloses: 01 July 2026
About the role
Family Help Key Worker – Be part of something Outstanding at Hillingdon.
Ofsted has recognised our strong commitment to children and families—and now we’re looking for dedicated, resilient Family Help Key Workers to help us go even further.
In August 2025 we are launched an exciting new Family Help service, embedding key workers within locality-based teams alongside social workers. This model brings support closer to our communities and aligns fully with the DfE Family First Partnership programme, ensuring practice is child-centred, community-focused, and responsive to local needs.
This is a pivotal role where you’ll deliver personalised interventions that empower families, build resilience, and reduce reliance on statutory services.
As a Family Help Key Worker, you will:
- Work intensively with children and families across the full spectrum of need—from early help to statutory intervention, including child protection and reunification plans
- Lead on family help assessments and develop tailored, outcome-focused plans
- Provide assertive outreach and direct support, helping families achieve sustainable, long-term change
- Manage a diverse caseload, supporting families experiencing poor mental health, substance misuse, housing instability or parenting challenges
- Work collaboratively with social workers, schools, health professionals, and community partners to coordinate multi-agency responses
- Deliver practical, hands-on support in homes and communities, including, parenting guidance and coaching, facilitating access to services and advocating for children and families.
Why Join Us?
- Be part of an innovative, forward-thinking service shaping the future of Family Help
- Work in a collaborative, supportive environment alongside skilled professionals
- Make a real and lasting difference to children and families
- Contribute to a service recognised as Outstanding by Ofsted
You will:
- Be passionate about early intervention and improving outcomes for children
- Thrive in a fast-paced, multi-agency environment
- Be confident working directly with families facing complex challenges
- Have the resilience and drive to support meaningful, long-term change
If you’re ready to make a difference and want to be part of a service that is shaping the future of family support, we’d love to hear from you.
About us
- We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.Here’s a comprehensive overview of the fantastic benefits we provide:
- Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
- Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
- Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
- Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
- Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
- Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
- Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
- Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
- Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
- Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.
Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.
The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.
Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.
Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.
Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:- Enhanced DBS Check
- 5 years of Referencing
Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.
It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.