Community Impacts Officer
London Borough of Hillingdon
About the role
The Community Impacts Officer plays a key role in building resilient, inclusive and safe communities across the borough. Working closely with residents, voluntary and faith organisations, statutory partners and council services, the post supports community cohesion, hate crime prevention, counter-extremism activity and the monitoring of community tensions.
The role acts as a link between diverse communities and the Council, ensuring community voices are heard, risks are identified early, and proportionate, preventative interventions are developed. You will support engagement with less frequently heard groups, coordinate multi-agency responses, contribute to local strategies and action plans, and use data and community insight to inform decision-making, strengthen relationships and prevent escalation of tensions.
This is a critical role within the service, bringing together community cohesion, Prevent and hate crime priorities, and ensuring a proactive, intelligence-led approach to supporting communities and reducing harm.
Key Responsibilities
- Support delivery of community cohesion priorities, working in partnership with residents, faith groups and community organisations
- Build strong relationships with less frequently heard communities and ensure their voices inform service delivery
- Coordinate and support multi-agency responses to community tensions, hate crime and cohesion issues
- Monitor emerging risks and community tensions, using data and insight to support early intervention and prevention
- Support the development and delivery of local strategies, action plans and awareness initiatives, including Hate Crime programmes
- Work closely with partners including police, schools, voluntary sector organisations and internal services to promote safe and inclusive communities
- Facilitate forums, engagement activity and training to build community resilience and understanding
- Contribute to reporting, performance monitoring and continuous service improvement
About You
We are looking for someone who understands communities, can build trust quickly and is confident working across a wide range of stakeholders.
You will:
- Have experience working in community engagement, cohesion, safeguarding or a related area
- Understand the issues around community tensions, hate crime and extremism
- Be confident working with partners across statutory and voluntary sectors
- Be able to gather, analyse and use data and insight to inform decisions
- Have strong communication skills and the ability to engage diverse communities
- Be proactive, adaptable and able to respond to emerging issues quickly
- Be committed to inclusion, equality and improving outcomes for residents
Why Join Us
You will be part of a service that is focused on prevention, partnership working and making a real difference in communities. This is a role where your work will have visible impact, helping to strengthen relationships, reduce harm and support safer, more connected communities.
About us
- We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.Here’s a comprehensive overview of the fantastic benefits we provide:
- Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
- Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
- Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
- Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
- Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
- Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
- Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
- Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
- Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.
The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.
Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.
Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.
Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:- Standard DBS Check
- 5 years of Referencing
Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.
It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.