Business Support Officer

These roles are being introduced to support Business Managers across the Council, who are the first point of contact for Corporate Directors.

As a Business Support Officer (Scale 6) within Corporate Services, you will play a vital role in delivering high-quality, flexible and professional administrative support across services, helping the Council to put residents first.

Working in a fast-paced, customer-focused environment, you will manage a wide range of complex enquiries, provide financial and governance support, monitor and help analyse reports, track deadlines and support managers to meet corporate and statutory requirements. You will work collaboratively across teams, adapt to changing priorities and locations, and contribute to continuous service improvement by identifying smarter ways of working, ensuring high standards of customer care, compliance and efficiency at all times.

This role involves the delivery of complex, high-quality technical administrative support to different services across the Council. Flexibility is essential, as you will adapt to delivering different functions at a variety of locations to meet changing demands.

You will:

• Provide skilled and flexible administrative support across Directorates, adapting to peaks and troughs of work.

• Manage a wide range of complex enquiries with minimal supervision.

• Provide financial administrative support, resolve financial queries and ensure compliance with Financial Regulations.

• Produce reports, analysis and statistical information as required.

• Monitor and manage governance processes, records and key deadlines.

• Support Business Managers to ensure compliance with corporate requests and statutory requirements.

• Handle routine and complex telephone enquiries and manage service requests.

• Implement and support new systems and processes to ensure effective and efficient working.

• Identify legislative changes and highlight implications for business processes.

• Contribute to continuous service improvement by recommending smarter, more efficient ways of working.

You will demonstrate a clear understanding of the Council’s Customer Care Standards and embed a culture of ‘Putting our residents first’ in everything you do.

About You

You will:

• Have experience delivering high-quality administrative support in a busy environment.

• Be confident managing complex enquiries and working to tight deadlines.

• Have strong financial administration skills and an understanding of compliance processes.

• Be comfortable producing reports and analysing information.

• Have excellent communication skills and the ability to work collaboratively across teams.

• Be adaptable and flexible, able to work across services and locations as required.

• Be proactive in identifying improvements and committed to continuous service development.

• Have strong ICT skills and experience using corporate systems.

Contract Information

These roles are being offered on both a permanent basis and as a 12-month fixed term contract.

Candidates are asked to indicate in the additional questions section of the application form whether they are interested in:

• Permanent positions

• 12-month fixed term contracts

• Or both

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
  

• Qualifications Check
• 2 years of Referencing