Brokerage Officer

Are you organised, proactive and confident working in a fast-paced environment where your work can make a real difference to vulnerable children, young people and adults?

We are looking for a Brokerage Officer to join our Social Care Brokerage Service. You will play a key role in sourcing and coordinating high-quality, cost-effective care and support arrangements in line with assessed needs and authorised care plans.

Working closely with Social Workers, health colleagues, hospitals, internal teams, external providers, families and carers, you will help arrange services including home care packages, residential and nursing placements, respite care and specialist support.

The role requires strong organisation, communication and negotiation skills, alongside the ability to manage competing priorities and respond effectively to urgent or complex situations.

You will

• Source and coordinate care and support services in line with assessed needs and authorised care plans.
• Arrange home care packages, residential and nursing placements, respite care and other specialist support.
• Source high-quality, cost-effective placements and support packages for vulnerable children and young people, considering needs across education, health and social care.
• Manage planned and urgent placement requests, including supporting timely hospital discharges.
• Negotiate fees and placement arrangements in collaboration with managers, Finance and Contracts colleagues.
• Maintain accurate records of vacancies, allocations, placements and available services.
• Liaise with residents, families, providers and professionals to ensure clear communication and timely implementation of care arrangements.
• Monitor and escalate service concerns, delays and complaints through the appropriate channels.
• Maintain accurate systems and monitoring information and produce reports when required.
• Build effective working relationships with internal teams, external providers and partner agencies.
• Contribute to the ongoing improvement of brokerage services.

About You

We are looking for someone who can work confidently in a busy environment while maintaining accuracy, professionalism and a strong focus on positive outcomes.

You will:

• Have experience in social care, brokerage, commissioning, placements, health, housing or a similar service environment.
• Be highly organised and able to manage competing priorities effectively.
• Have strong communication and negotiation skills, with the confidence to work with providers, professionals, residents and families.
• Be able to respond calmly and effectively to urgent requests and changing circumstances.
• Have strong administrative and IT skills, with the ability to maintain accurate records.
• Be confident working with fees, service costs and financial information.
• Have a good understanding of quality, value for money and person-centred care.
• Be proactive and solutions-focused, with strong problem-solving skills.
• Understand the importance of safeguarding, confidentiality and sensitive communication.
• Be committed to delivering respectful, timely and person-centred services.

What We Offer

• The opportunity to make a meaningful difference to vulnerable residents, children, young people and families.
• A varied and fast-paced role within a key Social Care service.
• Opportunities to work with a wide range of professionals, providers and partner agencies.
• Ongoing learning and development opportunities.
• A supportive and collaborative working environment.

Why Hillingdon?

At Hillingdon, we're proud of our commitment to Putting Our Residents First, ensuring residents remain at the heart of everything we do.

Our Brokerage Service plays a vital role in ensuring people with assessed care and support needs can access appropriate services in a timely, effective and cost-conscious way.

If you are organised, solutions-focused and motivated by helping people access the right support at the right time, we would love to hear from you.

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
• Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.

• Enhanced DBS Check
• 5 years of Referencing