Support Officer (Telecare) - Grade 4 - £31161, to 33987pa 36 hours per week permanent position (office based)

We are seeking someone with great attention to detail, and a common sense approach to their work. You will provide effective and responsive administrative support for allocated operational activity in a robust, timely, efficient and cost effective manner. We expect you to take ownership of the role, and we will listen to any feedback or suggestions in regards to developing the effectiveness of the Supporting Officers position.

Havering Telecare Centre are responsible for providing life-saving devices and assistive technology to elderly and vulnerable residents in the borough. We provide an installation and response service, responding to falls and other medical emergencies.

We work closely with Adult Social Services, the NHS and other partner organisations, handling referrals, ensuring safe hospital discharges, and enabling individuals to live independently despite health conditions and other challenging life circumstances.

The service also manages the delivery of Havering Council’s Building Alarm Monitoring Team, and our Out of Hours service.

The position holder must have experience in an admin or support officer role, demonstrate a high level of competence when using Microsoft office applications {particularly word, excel, and outlook} and communicate effectively and professionally via the phone and through emails.

For an informal discussion about the post, please contact Alex.Healey@havering.gov.uk

The closing date for the receipt of applications is 14/08/2026, however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful. Interview date to be confirmed.

Please view Job Profile here

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

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