Housing Officer x 2 (maternity cover 12 months) 36 hours per week

London Borough of Havering
Housing Operations – Resident Services
Grade G6 £39,276-£42,771pa

About the Role

We are looking for a motivated and experienced Housing Officer to join our Resident Services Team.

In this key role, you will deliver a high-quality housing management service across a defined patch. You will be responsible for managing tenancies, supporting residents to sustain their homes, and ensuring compliance with tenancy conditions.

You will act as the lead officer for your area, working closely with residents, internal teams, and external partners to resolve issues and maintain safe, well-managed communities.

Key Responsibilities

Manage a varied caseload of tenancy and leasehold matters across your patch

Deliver effective tenancy management, including tenancy sustainment, and enforcement

Investigate and manage anti-social behaviour (ASB) and nuisance cases

Carry out estate inspections and property visits, identifying issues and taking action

Take enforcement action where required, including serving notices and preparing court cases

Identify and support vulnerable residents, including safeguarding referrals

Work collaboratively with internal departments and external agencies to resolve complex cases

Maintain accurate records and ensure compliance with legal and regulatory requirements

What We Are Looking For

Essential:

Previous experience in housing management and tenancy management

Knowledge of housing legislation and best practice

Experience managing ASB and tenancy enforcement cases

Strong communication and interpersonal skills

Ability to work independently across a designated patch

Experience working in a local authority or social housing setting

Understanding of safeguarding, welfare support, and multi-agency working

You will be required to work in an office 5 days per week (this is not a remote working position).

" You must have a full UK driving license and have a vehicle to use for work.

You must be able to evidence the following in your application:

A minimum of two years’ experience of working in social housing or equivalent transferrable skills

A keen interest in and knowledge of the social housing sector

A high performer, with a proven track record of success & ASB and tenancy management experience / knowledge.

Knowledge of tenancy and leasehold management

Must have a full UK driving license and a vehicle to use for work.

A degree or housing qualification, such as CIH, is preferable, but not essential. "

Why Join Us?

Be part of a committed Resident Services Team delivering front-line housing services

Make a direct impact on residents’ quality of life and community wellbeing

Work in a dynamic role with autonomy over your patch

Apply Now

If you have strong housing and tenancy management experience and are passionate about delivering high-quality services to residents, we would love to hear from you.

Sanna.shahzada@havering.gov.uk for further information.

The closing date for the receipt of applications is 11/09/2026, however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful. Interview date to be confirmed.

Please view Job Profile here

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.