Senior Digital Officer - Salary - Grade 7- £43680 - £48003pa

Are you someone with an keen interest in improving online customer journeys?

We want someone to join the Customer Experience Team as we move onto the next phase of creating excellent digital service delivery for residents across the council.

This is a multi-faceted role and so we are looking for someone with skills in these areas:

Website content writing and management including an understanding of accessibility
CRM and digital form UCD and UX
Customer and service process improvement
Service design and business analysis

You'll be working alongside software engineers to aid in capturing requirements and translating them into end-to-end user journeys as well as being 'hands on' in terms of content uploading and maintaining.

You'll also be helping customers by monitoring feedback and assisting with online account or form related issues.

This is a challenging and rewarding environment to work in as we go through the varied requests and customer needs so we're looking not only for a display of technical skills but for someone who can problem solve, challenge the norms and be willing to learn new things along the way.

If you enjoy working in the online space that helps improve the interactions between residents and council teams then this is the role for you!

In return Havering offers a great employee scheme, a defined career pathway, opportunities to learn new skills at every turn and an excellent pension scheme.

For an informal chat about the role please email darren.babidge@havering.gov.uk.

The closing date for the receipt of applications is 09/07/2026, however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful. Interview date to be confirmed.

Please view Job Profile here

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

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