Havering Adult College

JOIN US

Do you want to make a difference to people’s lives?

Are you looking for a new challenge?

Do you have what it takes to nurture and develop the potential in others?

Centre Support Supervisor

Grade 6 - £39,276 - £42,771 per annum

36 hrs

Permanent Position

Ready to lead a high-performing team and make a real impact in education?

We’re looking for a Centre Support Supervisor to join Havering Adult College—someone who can bring energy, leadership, and a passion for delivering outstanding customer experiences.

This is more than an admin role. You’ll be leading from the front, ensuring our centres run smoothly while supporting learners to access life-changing opportunities.

Who we are

Havering Adult College offers a wide range of courses across a variety of subjects and venues throughout the Borough to learners aged 19+. We have a strong commitment to Equality and Diversity, welcoming learners of all abilities and backgrounds. Our excellent commitment to safeguarding has been recognised by Ofsted at our last two inspections.

What you’ll be doing:

Leading and motivating a team of Centre Support Advisors across multiple sites
Managing enrolment, learner enquiries, and front-line services
Supporting marketing activities and promoting course offerings
Ensuring centres are safe, compliant, and running efficiently
Working closely with teaching staff and managers to deliver a seamless experience
Overseeing key processes including fees, data, and reporting

You’ll play a central role in creating a welcoming, professional environment for every learner.

The successful candidate will demonstrate a strong understanding of Equality and Diversity and have a clear appreciation of their responsibilities under Safeguarding Children and Vulnerable Adults regulations.

You will be joining an enthusiastic and professional team and will be well supported by our experienced management team. In time, you may be required to provide mentoring support to staff, contributing to our ongoing commitment to quality improvement.

About You

The successful candidate should hold the following essential criteria:

Experience leading a team in a customer-facing environment
Strong communication and organisational skills
A proactive, hands-on approach with the ability to multitask
Confidence using Microsoft Office and digital systems
A flexible mindset and willingness to work evenings/weekends
GCSE Grade 9–5 (or equivalent) in English and maths

Experience in education is a bonus but not essential.

Why join us?

Make a real difference in your community
Lead a supportive and collaborative team
Be part of an organisation committed to learning and development
Gain valuable leadership experience in an education setting

Havering Rewards

Great saving on your favourite brands online and in store

Discounted shopping cards, vouchers/e-vouchers and much more…

How to Apply

For your personal statement, we suggest you copy/paste the content of your statement from a Word document, in case your session is timed out. Please make sure you answer fully all of the questions and evidence how you meet the competencies for the post within your personal statement, as outlined in the Job Profile.

Please make explicit reference to your relevant qualifications and customer service experience.

Finally, please make sure you choose referees that can comment on your independent work abilities, a line manager, for example, and cover a minimum of five years.

Please view Job Profile here

All applications must be made online. The closing date for the receipt of applications is Friday 29th May 2026; however, interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified only if your application has been successful. 

Please do not attach a CV, as this will not be considered.

You will be notified if your application has been successful and invited to an interview.

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

If you have any questions about the post, please contact Michelle Matty on michelle. matty@havering.gov.uk

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.