Overview

The London Borough of Harrow is seeking a skilled and analytical Housing Systems and Data Analyst to join our Housing and Regeneration directorate. This pivotal role sits within the Housing Systems and Data team and supports the effective use, development and optimisation of housing management systems, including Civica Cx. You will play a key role in ensuring systems are configured to meet business needs, enabling efficient service delivery and a high-quality, resident-focused customer experience. Working in a hybrid environment, you will contribute to a collaborative, forward-thinking team dedicated to innovation and continuous improvement.

As Housing Systems and Data Analyst, you will develop, maintain and enhance housing systems, supporting upgrades, testing and the implementation of new functionality. You will manage and assure the quality of housing data, ensuring it is accurate, secure and reliable for operational and strategic decision-making. The role will involve working closely with colleagues across Housing, IT, Finance and Business Intelligence, as well as external suppliers, to resolve technical issues, deliver system enhancements and improve reporting capabilities. You will also help promote best practice, support user training, and drive improvements in processes and data management.

Harrow Council is committed to a resident-first, person-centred approach, ensuring services are responsive, inclusive and aligned with regulatory standards. You will contribute to delivering safe, sustainable homes and thriving communities. This role offers excellent opportunities for professional development, allowing you to build expertise in housing systems and data while making a meaningful impact on services that support residents across the borough.

About You

The Successful candidate will have:-

Strong experience of working with housing management systems (such as Civica Cx or similar)
Good IT skills, including proficiency in Microsoft Office and database systems
Experience of supporting, configuring or maintaining business systems
Ability to manage and analyse data with high levels of accuracy and attention to detail
Strong organisational skills with the ability to prioritise multiple tasks and meet deadlines
Excellent communication skills, with the ability to explain technical information to non-technical audiences
Experience of delivering user support and/or training to colleagues
Ability to work collaboratively with internal teams, stakeholders and external suppliers
Understanding of data quality, data protection and information governance principles
A proactive approach to problem-solving and continuous improvement
High levels of professionalism, integrity and commitment to confidentiality
Ideally, knowledge of social housing or public sector environments and relevant regulatory frameworks

Related Documents

For more information, please refer to the Role Profile/ Selection Criteria