Overview

The London Borough of Harrow is seeking a proactive and highly organised Team Leader – Executive Support to lead and develop a high‑performing Exec Support function within the Resources & Innovation Directorate. The post holder will be responsible for the day‑to‑day management of the Exec Support Team, ensuring that staff, resources and processes are effectively coordinated to deliver a consistent, high‑quality service to Directors and senior leaders across the Council. This includes monitoring workloads, arranging cover, standardising administrative practices and supporting continuous service improvements.

A key element of the role is the provision of direct executive support cover to the Managing Director and members of the Leadership Team when required, including managing diaries, coordinating meetings, handling correspondence, arranging travel and preparing reports, presentations and documentation. The Team Leader will play a central role in recruiting, training, developing and appraising Exec Support Officers, offering coaching and mentoring to enhance skills, performance and resilience.

Working closely with the PA to the Managing Director, the post holder will contribute to shaping the future of the Exec Support service, promoting efficient workflows and fostering strong working relationships across the organisation. They will act as a key contact for internal and external stakeholders, delivering services with professionalism, confidentiality and in alignment with the Council’s values.

About You

The successful candidate will have:-

Strong experience supervising or line‑managing staff in a fast‑paced administrative or executive support environment
Proven ability to coach, mentor and develop team members to improve skills and performance
Experience providing high‑level executive or PA support within a large or complex organisation
Excellent organisational skills, with the ability to prioritise workloads for yourself and others
Strong communication and interpersonal skills, able to work confidently with senior leaders and external stakeholders
High proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Teams
Experience producing reports, presentations and accurate documentation to tight deadlines
Ability to handle confidential, sensitive or complex information with discretion and professionalism
Experience assessing and prioritising incoming queries, including managing difficult or distressed customers
A proactive approach, with the ability to improve processes, solve problems and contribute to service development

Related Documents

For more information, please refer to the Role Profile/ Selection Criteria