Working hours: 37.5 hours per week (banking 30 minutes per week to be used towards the shut down between Christmas and the New Year)

We are looking for a Major Works & Dispute Resolution Officer to work within the Home Ownership team to have responsibility and accountability for carrying out all statutory consultation in relation to works carried out to our flat blocks. You will aid maximising the recovery of major works costs by invoicing leaseholders accurately and resolving disputes quickly, in accordance with the leases, the Council’s agreed policies and working practices. You will be required to deliver a first class customer focused service, supporting the Home Ownership team in all its leasehold interests.

You will need to:

Have knowledge of the statutory consultation process in relation to works carried out to flat blocks.
Be able to understand new legislation and contribute to making improvements to the service.
Be able to communicate effectively at all levels
Create successful relationships with customers and across the wider Council

For an informal discussion about this role, please contact Karen Philips or Gaynor James on 01279 446376

Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. We offer flexibility with purpose through our Dynamic Working approach. While office-based work is the norm, most full-time employees attend the workplace at least four days per week (pro rata).

We also support a range of flexible arrangements to help balance work and personal life and provide health and wellbeing initiatives and an employee assistance programme.

As a Disability Confident Employer, we guarantee an interview to disabled candidates who meet the Essential Criteria on the Employee Profile.