Working hours: 37.5 hours per week (banking 30 minutes per week towards the shut down between Christmas and New Year)

Harlow Council is looking to recruit two Revenues & Benefits Officers to join our Revenues & Benefits Team.

We are looking for self-motivated, professional individuals with detailed knowledge of at least one of the following:

Council Tax
Non-Domestic Rates
Sundry Debt Recovery

In addition to this, you will need strong communication skills and be able to provide advice to customers in writing, face-to-face, and over the telephone.

You should have:

Excellent customer service skills
Experience of achieving/exceeding varied targets in an office environment
The ability to work under pressure and be able to explain complex decisions
Experience of working on the Civica Open Revenues system or a similar software system

This is a challenging role within the Revenues and Benefits Service for Harlow Council and a great opportunity to work in Local Government.

For an informal discussion about this role, please contact Shaun Wilkinson, Senior Manager (Revenues) on 01279 446242 or Christine Garner, Senior Manager (Benefits), 01279 446462; or Paul Montgomery, Senior Manager (Support & Development) 01279 446249.

Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. We offer flexibility with purpose through our Dynamic Working approach. While office-based work is the norm, most full-time employees attend the workplace at least three days per week (pro rata).

We also support a range of flexible arrangements to help balance work and personal life and provide health and wellbeing initiatives and an employee assistance programme.

As a Disability Confident Employer, we guarantee an interview to disabled candidates who meet the Essential Criteria on the Employee Profile.