Contact Harlow is the first point of contact for all Council Services and we are looking to recruit a full-time Customer Advisor for our busy front line team.

We require someone who will provide a consistently high quality of customer service for all types of enquiries from our customers in an efficient, pleasant and helpful manner using a range of IT packages.

You will therefore have excellent customer service skills and the relevant experience to match.

The main activity of the role is dealing with customer enquiries in our call centre. You will also deal with in depth face to face and online enquiries and provide general information on our reception desk. There may also be some cash receipting in a ‘banking’ style environment.

You will be expected to work 7.5 hours per day Monday to Friday in the office from 8.45am to 5.00pm with 45 minutes for lunch. This is to cover our opening hours of 9am to 4.45pm.

If you think you are the person that we are looking for and if this is a role that interests you, we would love to hear from you.

For an informal discussion about this role, please contact Jason Fraser – Contact Harlow Duty Manager – 01279 446079

Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. We offer flexibility with purpose through our Dynamic Working approach. While office-based work is the norm, most full-time employees attend the workplace at least three days per week (pro rata).

We also support a range of flexible arrangements to help balance work and personal life and provide health and wellbeing initiatives and an employee assistance programme.

As a Disability Confident Employer, we guarantee an interview to disabled candidates who meet the Essential Criteria on the Employee Profile.