Pensions Officer

Job description

Contract Terms

Starting salary: SO1 (£39,519 – £40,575)
Working Pattern: Full-time, 36 per week
Contract type: Permanent
Location: Haringey, Hybrid working 
Closing date: Sunday, 29th November 2026
Interviews: Week commencing 7th December 2026

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the Role

We are looking for an experienced and customer-focused Pensions Officer to join our award-winning Pensions Administration Team.

In this varied role, you will deliver a high-quality pensions administration service for members of the Local Government Pension Scheme (LGPS), managing a wide range of pension cases from start to finish. You will be responsible for processing pension events accurately and efficiently, providing guidance to scheme members, employers and stakeholders.  Always ensuring compliance with LGPS regulations and statutory requirements.

We are looking for someone who enjoys problem-solving, takes pride in delivering excellent customer service and is committed to continuous learning in an ever-evolving pensions environment.

About the Team

The Haringey Pensions Team is an award-winning administration service responsible for supporting more than 27,000 Local Government Pension Scheme members.  Our dedicated team combines technical expertise with a strong customer focus, delivering a professional, responsive and efficient service to members, employers and pensioners. We are committed to continuous improvement, embracing innovation and best practice to ensure we provide the highest standards of pension administration

About You

You will be an experienced pensions professional (ideally with experience with a LGPS fund) with a passion for delivering excellent customer service and a commitment to accuracy. You will be confident managing a varied workload, interpreting complex regulations and communicating effectively with a wide range of stakeholders. You will also share our commitment to continuous improvement and helping us deliver an outstanding service to our members and employers.

You will bring:
•    Experience of pensions administration, ideally within the Local Government Pension Scheme (LGPS).
•    A strong understanding of pension processes, legislation and regulatory requirements.
•    Experience of managing pension cases from initial enquiry through to completion.
•    Excellent attention to detail and a high level of accuracy when processing complex pension calculations and records.
•    Strong customer service skills, with the ability to explain technical information clearly and professionally.
•    Excellent verbal and written communication skills, with confidence dealing with members, employers and other stakeholders.
•    The ability to effectively prioritise workloads, manage competing deadlines and work independently when required.
•    Strong problem-solving skills and a proactive approach to identifying and implementing improvements.
•    Good IT skills, including proficiency in Microsoft Office applications, particularly Excel, Word and Outlook.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. 

Our benefits package includes a leave entitlement of up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  

Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk