Frontline Officer

Job description

Contract terms

Starting salary: PO1 (£40,182 – £42,060)
Work location: Wood Green Library, 187 High Road, London, N22 6DS
Hours per week: 36 per week
Contract type: Fixed term contract (18 months from start date)
Closing date: Sunday, 19th July 2026 at 23:59
Expected interview date: W/c 3rd August 2026

If you are intending on going for a secondment opportunity, please insure you have notified your line manager/head of service to seek approval

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

Are you passionate about helping people and making a difference in your community? As a Frontline Officer, you will be the first point of contact for residents, customers and partners, providing a professional, responsive and customer-focused service. You’ll handle a variety of enquiries, support individuals to access the right services, resolve issues efficiently and ensure every interaction delivers a positive experience. This is a rewarding opportunity for someone who enjoys problem-solving, communicating with diverse audiences and working in a fast-paced environment.

About the team

You’ll join a dedicated and supportive team committed to delivering excellent frontline services. Working collaboratively with colleagues across multiple departments, the team takes pride in helping customers, sharing knowledge and continuously improving the service they provide. With a strong focus on teamwork, respect and customer satisfaction, this is an environment where your contribution is valued and where you can develop your skills while making a genuine impact every day.

About you

We’re looking for a confident and proactive individual with excellent communication and customer service skills. You’ll be organised, adaptable and able to manage competing priorities while maintaining a positive and professional approach. Experience of working with customers, handling enquiries and using digital systems would be beneficial, but most importantly you will have a genuine commitment to helping people, a willingness to learn and the ability to build effective relationships with colleagues and customers alike.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.  Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  

Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk