Initial Contact Support Officer (Adult Social Care) LBHF624366

Job Details:

Salary range: £31,980 - £33,384 per annum 
Work location: Hammersmith & Fulham Civic Campus, 1 Unity Square, Hammersmith, London W6 9JU                                                  
Hours per week: 36 
Contract type: 3x Permanent
Vetting requirements: Enhanced DBS Check
Closing date: 5 July 2026
Interview date: 14 July 2026
Contact details for Informal discussion: Katherine Alexander-Williams, Head of Service ASC Complex Care via email on KATHERINE.ALEXANDERWILLIAMS@LBHF.GOV.UK

About the role

Adult Social Care in Hammersmith & Fulham: Be Part of What’s Next 
 
Adult Social Care in Hammersmith & Fulham is the place to be. 
 

We are at an exciting turning point. Our new Adult Social Care strategy sets a bold direction for the future – one that champions creativity, autonomy, and truly person led practice. Everything we do is shaped by what matters most to our residents. This isn’t just a vision; it’s a commitment to delivering better outcomes, transforming how we work, and building a system that enables people to live full, independent lives in their own homes and communities. 
 
We’ve redesigned our Front Door and Community Services to reflect this ambition. Our new operating model recognises that independent living is not just about services – it’s about strong communities, inclusive systems, and the right support at the right time, underpinned by strong strengths based social work practice. By focusing on prevention, choice, and inclusion, we are creating a borough where people are supported to thrive at every stage of life. 
 
In Hammersmith & Fulham, we believe people are the experts in their own lives. Our role as a council is to remove barriers, enable independence and champion equality and inclusion in everything we do. 
 
We’re looking for positive change makers to help deliver the vision with us. 
 
As an Initial Contact Support Officer, you’ll be the first point of contact for residents seeking support from Adult Social Care. You’ll handle a enquiries, providing clear, accurate information and ensuring each person is directed to the right support quickly and safely. This is a key frontline role where your professionalism and problem solving skills will directly support some of our most vulnerable residents.
  
We’re looking for experienced, values driven practitioners who are confident in strengths based practice and passionate about person led support. You’ll be part of a system that values professional judgement, enables flexibility, removes obstacles, and actively works to reduce inequalities in access and outcomes. 
 
If you want to be part of meaningful change, where your practice truly makes a difference, where innovation, collaboration and purpose are encouraged, and where your career and skills will be developed – join us and help shape the future of Adult Social Care in Hammersmith & Fulham. 

Please see the Role Profile for more information

Our People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

We are fair
We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Our commitment to you:

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE.

Asking for Adjustments

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

If you would like to discuss any adjustments or request the application form in a different format, please contact us at resourcing-peopleandtalent@lbhf.gov.uk or by post to The Town Hall, King Street, Hammersmith W6 9JU