Income Officer LBHF624423

Job Details:

Salary range: £42,912 - £44,235 per annum 
Work location: 145 Kings Street, Hammersmith, London W6 8DA
Hours per week: 36.00
Contract type: Permanent 
Closing date: 29 June 2026
Interview date: Week commencing 6 July 2026
Contact details for Informal discussion: Kunal Dhokia, Temporary Accommodation Income and Payments Manager via email on KUNAL.DHOKIA@LBHF.GOV.UK 

About the role

At Hammersmith & Fulham, we are ambitious about reforming the council to ensure this is a place for everyone. Within the Housing and Neighbourhood department, we are committed to delivering efficient, high quality services. We believe our residents deserve a borough that is safe, clean and green, with services they can rely on.

We are offering an exciting opportunity to join the Supporting Vulnerable Communities service as an Income Officer.

In this role, you will be responsible for rent and income collection across all temporary accommodation tenancies, managing a designated income patch to help achieve our overall collection target of approximately £18 million. Exceeding this target will help reduce rent arrears and ensure the service remains sustainable for those who rely on it.

You will work closely with tenants to help sustain their tenancy where rent arrears occur, providing income maximisation advice to support them in meeting their accommodation charges. Where necessary, you will take appropriate recovery action to prevent arrears from escalating and initiate further proceedings if arrears continue to increase without resolution.

You will also support tenants in accessing Housing Benefit or Universal Credit, working in partnership with statutory and voluntary agencies, as well as colleagues across the housing service, to effectively manage your income patch.

We are looking for someone who is confident working with financial data and spreadsheets, with excellent organisational and communication skills. You should be comfortable managing challenging situations, possess strong negotiation skills, be self-motivated, and able to work independently with minimal supervision.

Ideally, you will have experience in an income collection role and/or working with housing benefit systems.

Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.  

Please refer to the Role Profile for more information.

Our People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

We are fair
We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Our commitment to you:

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE.

Asking for Adjustments

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

If you would like to discuss any adjustments or request the application form in a different format, please contact us at resourcing-peopleandtalent@lbhf.gov.uk or by post to The Town Hall, King Street, Hammersmith W6 9JU