Principal Technical Support Officer – Streetscene

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

About us

Streetscene is part of the Environment and Climate Change Division within the Climate, Homes & Economy directorate. The service is responsible for designing, maintaining and improving the Borough’s street scene with responsibility for the design, maintenance and repair of highways, drainage, footways, bridges, street lighting and street furniture on public roads as set out in our statutory duties. We have a firm commitment to tackling air pollution and climate change, investing in our green space, supporting public transport and creating more liveable neighbourhoods. We want Hackney’s streets to be the most walking and cycle-friendly in London, leading the push to build people focussed neighbourhoods.

The role

We are seeking an experienced people manager, with experience leading a technical support team.

You will lead an existing team who provide technical support to Hackney’s Streetscene service.

Your role will lead, on behalf of Streetscene, the development, implementation and use of ICT systems and new ways of working within Streetscene. You will work with colleagues to adopt innovative approaches and implement projects to achieve improvements in Technical Support delivery and meet corporate and legislative requirements relating to the service area.

The role will be both internally and customer focussed meaning you will have interactions with senior officers, residents and at times politicians.

The ideal person will be able to demonstrate a working knowledge in one or more of the following areas: highways, engineering, traffic management and/or transportation planning. We are also looking for someone that has experience working with new technologies such as AI to improve processes and services in professional environments.

If you meet the requirements of this role, we would like to hear from you.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role.

This application process replaces a supporting statement.

Closing date for applications: 31 May2026 (22:59)

Interview date: 11/13 June 2026

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk