Commercial Sales & Lettings Support Officer

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

The Council is seeking a proactive and customer-focused Commercial Sales & Lettings Support Officer to join its small, multi-disciplinary team. The ideal candidate will be able to demonstrate experience of providing a professional supporting service to a high performing team, with the ability to manage a varied workload and competing priorities.

This is a varied, hands-on role requiring flexibility to manage emerging priorities. Providing a wide-range of support, including IT, reporting and customer service across a busy sales and lettings department. The key focus for this post is to support all operational activities for the council’s direct sales programme as well as supporting the functions of the council’s wholly owned Housing Company and any outsourcing activities.

The successful applicant must be confident in supporting internal and external stakeholders across a busy portfolio and capable of forming strong working relationships with colleagues, contractors, and potential customers. You will be expected to work independently, whether in the office, at home or at times across alternative locations within the borough.

Essential Criteria

Experience of providing a high level of administration support is essential

Desirable Criteria

A general understanding of the housing market or experience of working within the housing or property sector is desirable

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. 

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

This application process replaces a supporting statement.

Closing date for applications: 27 May 2026 (22:59)

Interview and assessment date: 10 & 11 June 2026

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk

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