Elmbridge Borough Council, Civic Centre, High Street, Esher, Surrey, KT10 9SD, Surrey Benefits Assessor Grade: Bar 28 Ref: Do you have what it takes to make a difference to the customer experience? Are you energetic and self-motivated? At Elmbridge Borough Council we are committed to providing our customers with the highest level of service, using innovative ways to make a real difference for customer journeys. We are integrating our benefits and council tax services, aiming to provide an efficient and customer-focused experience, the aim being to deliver better outcomes for our residents. You will be an experienced benefits assessor, who is organised, flexible, and adaptable, especially when juggling priorities. You can demonstrate high accuracy skills and be able to work effectively and efficiently. Knowledge and experience of benefits capita academy systems will be an advantage. Whilst the key focus is benefits and this is your area of expertise, you will receive training to enable you to apply accurate and efficient council tax and benefits assessments, aiming to make a real difference to people’s lives. Your hours of work will be Monday- Thursday 8.45-5pm, Friday until 4.45pm. We will invest in your learning and development to help you achieve your goals. Other benefits include: 23 days, increasing to 25 days after 2 years Hybrid working Free car parking Season ticket loans Cycle to work scheme Annual health check Contributory local government pension scheme For more information about the role please contact Karen Gibbs, Customer Service Manager kgibbs@elmbridge.gov.uk Closing Date: 26 th June 2026 Interview Date: Week commencing 13 th July 2026