Thanks for applying You've clicked to apply for at . What would you like to do next? Upload your CV and be the first to know about exciting new job opportunities Get email alerts for jobs like this Get email alerts for this search We’ll email you when jobs matching this search are available. Your email address Save Please tick to agree to our privacy policy . We will only use your email address to send you relevant jobs. You can unsubscribe at any time. Email preferences When would you like the emails sent? Morning Afternoon Evening On what day(s) of the week? Sunday Monday Tuesday Wednesday Thursday Friday Saturday Send this vacancy to a friend Is this the perfect role for someone you know? We can email it to them - just fill out the form below. We take privacy seriously, so we don't store your friend's email address. Your name Your email address Their name Their email address Your message Sender and recipient information you provide will only be used to send an email message on your behalf. No sender or recipient information is stored after the message is sent. Please check this box to agree to our privacy policy Send Back to search Save for later Advice, Information & Helpline Officer Surrey County Council Reference: SCC/TP/287916/5919 Astolat Coniers Way, Burpham, Guildford, Surrey, GU4 7HL, United Kingdom £28,444 - £30,154 per annum Full Time Permanent Posted on 09/09/2026 Please note that this vacancy is not part of Surrey County Council, we are advertising this on behalf of a partnership organisation. The salary range for this role is £28,444 to £30,154 per annum based on a 36 hour working week. Action for Carers Surrey provides support, advice and information for unpaid carers across Surrey. This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others. About the Organisation At Action for Carers Surrey, we’re committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life. Action for Carers Surrey is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues and volunteers to share this commitment. About the Role Every interaction matters. Every carer deserves to feel heard. As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance. Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives. In this role, you will: Provide information, guidance and signposting to carers. Assess needs and identify potential risks. Respond to enquiries with empathy, professionalism and sensitivity. Connect carers with appropriate support, both within our organisation and beyond. Help ensure carers feel informed, valued and supported. The close date for this advert is 13.09.2026 with interviews planned for 21.09.2026 Telephone screening (subject to application volumes): Week commencing Monday 14th September 2026. To apply for this role, please send your CV and a cover letter to recruit@actionforcarers.org.uk and answer the following two questions: What is it about this role and supporting unpaid carers that appeals to you? Please describe a time when you supported someone who was distressed, vulnerable, or facing a difficult situation. What did you do, and what was the outcome? To help us review applications fairly, please keep each answer to 300 words or fewer. Interested in applying?