Skip to main content Thanks for applying You've clicked to apply for at . What would you like to do next? Upload your CV and be the first to know about exciting new job opportunities Get email alerts for jobs like this Get email alerts for this search We’ll email you when jobs matching this search are available. Your email address Save Please tick to agree to our privacy policy . We will only use your email address to send you relevant jobs. You can unsubscribe at any time. Email preferences When would you like the emails sent? Morning Afternoon Evening On what day(s) of the week? Sunday Monday Tuesday Wednesday Thursday Friday Saturday Send this vacancy to a friend Is this the perfect role for someone you know? We can email it to them - just fill out the form below. We take privacy seriously, so we don't store your friend's email address. Your name Your email address Their name Their email address Your message Sender and recipient information you provide will only be used to send an email message on your behalf. No sender or recipient information is stored after the message is sent. Please check this box to agree to our privacy policy Send Back to search Save for later Service Desk Analyst Woking Borough Council Reference: PLDI/26/348955 Woking, Surrey Salary range from £15,305.50 to £21,170.50 dependent on experience plus flexible benefits allowance up to £1,069 per annum (Pro Rated) Flexible Hours, Part Time Permanent Posted on 02/11/2026 Join Our Digital Future: Service Desk Analyst Opportunity Are you passionate about technology and delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we want to hear from you! About the Role This is a part time role - 18.5 hours per week. As a Service Desk Analyst , you’ll be the first point of contact for all digital, data, and technology support across the Council. From troubleshooting network and server issues to managing asset inventories and supporting end-user devices, you’ll play a vital role in keeping our digital services running smoothly. You’ll also: Provide first-line support via phone, email, and face-to-face Log and resolve incidents within agreed SLAs Support infrastructure systems including servers, networks, and telecoms Assist with device deployments and infrastructure security Help drive our digital transformation and self-service initiatives What We’re Looking For We’re seeking someone who is: Customer-focused with excellent communication skills Experienced in M365 administration and Active Directory Skilled in troubleshooting IT and telephony infrastructure Proactive, collaborative, and able to work independently Flexible to support occasional evening/weekend work and on-call duties Essential qualifications and experience include: GCSEs (or equivalent) in English and Maths Strong knowledge of M365 tools and IT support environments A commitment to best practice in cyber security and data protection Why Join Us? At Woking Borough Council, you’ll be part of a forward-thinking team that values innovation, collaboration, and continuous improvement. You’ll have the opportunity to grow your skills, contribute to meaningful projects, and make a real difference in how we serve our community. We offer a supportive and inclusive work environment with opportunities for professional development and career growth. We also offer a generous flexi time scheme with the ability to take two flexi days a month (subject to approval), membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits. Ready to take the next step in your IT career? For an informal chat about the role please contact the Infrastructure & Service Desk Manager paul.murphy@woking.gov.uk . Apply now and help shape the future of digital services at Woking Borough Council. Closing Date: 29 November 2026 - 23:55pm Interview Date: W/C 7 December 2026

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