Housing Options Triage Officer

Thanks for applying You've clicked to apply for at . What would you like to do next? Upload your CV and be the first to know about exciting new job opportunities Get email alerts for jobs like this Get email alerts for this search We’ll email you when jobs matching this search are available. Your email address Save Please tick to agree to our privacy policy . We will only use your email address to send you relevant jobs. You can unsubscribe at any time. Email preferences When would you like the emails sent? Morning Afternoon Evening On what day(s) of the week? Sunday Monday Tuesday Wednesday Thursday Friday Saturday Send this vacancy to a friend Is this the perfect role for someone you know? We can email it to them - just fill out the form below. We take privacy seriously, so we don't store your friend's email address. Your name Your email address Their name Their email address Your message Sender and recipient information you provide will only be used to send an email message on your behalf. No sender or recipient information is stored after the message is sent. Please check this box to agree to our privacy policy Send Back to search Save for later Housing Options Triage Officer Woking Borough Council Reference: PCOM/26/342399 Woking (Hybrid), Surrey Salary range from £29,633 to £34,146 dependent on experience plus flexible benefits allowance up to £1,941 per annum Flexible Hours, Full Time Permanent Posted on 31/07/2026 Are you passionate about helping people and making a difference in your community? We are currently recruiting for a Housing Options Triage Officer to be the first point of contact in a customer focused frontline Housing Options Service. As the first point of contact for residents seeking housing advice, you will play a vital role in preventing homelessness and helping people access the support they need. Working within a busy and supportive team, you will support customers who are homeless or threatened with homelessness, helping them explore all available housing options, signpost to relevant services and refer to Housing Options officers for further assessment and intervention. No previous housing experience is necessary- just the right attitude, commitment to learning and a passion for helping others. The right candidate will receive full training and support to develop the skills and knowledge needed to provide housing advice, assess homelessness applications, and help people access safe and secure accommodation. As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details will be in the job application pack We also offer a generous flexi time scheme with the ability to take up to two flexi days a month, Membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits. For an informal discussion about this post, please contact Bettina Gresham or Angella Kentaro (Housing Options Team Leaders) on 01483 743834. Closing Date: 23 August 2026 - 23:55pm Interview Date: 2 & 3 September 2026