Thanks for applying You've clicked to apply for at . What would you like to do next? Upload your CV and be the first to know about exciting new job opportunities Get email alerts for jobs like this Get email alerts for this search We’ll email you when jobs matching this search are available. Your email address Save Please tick to agree to our privacy policy . We will only use your email address to send you relevant jobs. You can unsubscribe at any time. Email preferences When would you like the emails sent? Morning Afternoon Evening On what day(s) of the week? Sunday Monday Tuesday Wednesday Thursday Friday Saturday Send this vacancy to a friend Is this the perfect role for someone you know? We can email it to them - just fill out the form below. We take privacy seriously, so we don't store your friend's email address. Your name Your email address Their name Their email address Your message Sender and recipient information you provide will only be used to send an email message on your behalf. No sender or recipient information is stored after the message is sent. Please check this box to agree to our privacy policy Send Back to search Save for later Housing Team Leader - Income Woking Borough Council Reference: PCOM/26/339466 Woking, Surrey Salary range from £34,147 to £48,059 dependent on experience plus flexible benefits allowance up to £2,313 per annum and a vehicle allowance of up to £2,683 per annum Flexible Hours, Full Time Permanent Posted on 12/06/2026 An exciting opportunity has arisen to join the housing team at Woking Borough Council. We are seeking a motivated, flexible, and pro-active person to join our Housing Team. The role will involve all aspects of rent collection and arrears management in the housing team. The ideal candidate will be passionate about service improvement, transformation and ideally have experience in developing and implementing new policies and procedures. You will lead and motivate a team of income officers ensuring procedures are efficiently delivered to maximize income collection. You will do this in a customer focused way ensuring communication with tenants, leaseholders, licensees, shared owners and garage renters through the rent collection and arrears management process. You will be responsible for the line management of the income team and work with the temporary accommodation officer to ensure income maximization across the housing portfolio. We would like to embed a rent first culture at Woking Borough Council, and you will ensure the team is proactive with early intervention in arrears cases and signposting to support agencies we work with in the borough. You will ensure arrears actions are carried out in a timely, appropriate, and proportionate manner and communication with those in arrears is conducted in line with procedures and timescales within them. You will be expected to oversee effective use of the housing management database, case files and the implementation and use of Mobysoft Rentsense into the day-to-day workings of the team and case management. Where necessary you will identify and pursue legal action serving the relevant legal notice, attending court and acting as a witness where appropriate. Ideally the successful candidate will have experience of working and managing a team responsible for rent collection and arrears management in the social housing sector with a good knowledge of up-to-date relevant legislation. The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health, and leisure membership, plus many more excellent benefits. This is a hybrid role, and the successful applicant will be required to work from the Civic offices based in Woking, Surrey a minimum of 3 days per week. Please note that a driver's license and access to your own vehicle is essential for this role. For an informal discussion about this role please contact Laura.Dillon@woking.gov.uk or 07484905997. Closing Date: 24 June 2026 Interview Date: 3 July 2026

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