Skip to main content Thanks for applying You've clicked to apply for at . What would you like to do next? Upload your CV and be the first to know about exciting new job opportunities Back to your search Get email alerts for jobs like this Get email alerts for this search We’ll email you when jobs matching this search are available. Your email address Save Please tick to agree to our privacy policy . We will only use your email address to send you relevant jobs. You can unsubscribe at any time. Email preferences When would you like the emails sent? Morning Afternoon Evening On what day(s) of the week? Sunday Monday Tuesday Wednesday Thursday Friday Saturday Send this vacancy to a friend Is this the perfect role for someone you know? We can email it to them - just fill out the form below. We take privacy seriously, so we don't store your friend's email address. Your name Your email address Their name Their email address Your message Sender and recipient information you provide will only be used to send an email message on your behalf. No sender or recipient information is stored after the message is sent. Please check this box to agree to our privacy policy Send Back to search Save for later Service Improvement Officer Waverley Borough Council Reference: HCE/26/346529 Godalming - Surrey, Surrey £39,485 per annum Full Time Permanent Posted on 06/10/2026 About the Role We are looking for a motivated and analytical Service Improvement Officer to join our Housing Services team. This is an exciting opportunity for someone passionate about improving customer experience, driving performance, and supporting positive change across housing services. The successful candidate will play a key role in supporting continuous improvement by providing policy development, research, performance evaluation, and monitoring support to staff, tenants, customers, and stakeholders. You will work closely with managers and teams across the service to identify opportunities for improvement, evaluate performance, analyse data, and support service reviews to ensure high-quality, customer-focused housing services. What you’ll do: * Use Tenant Satisfaction Measures (TSM) performance data to deliver measurable service improvements * Turn insight and feedback into practical, customer-focused solutions * Lead tenant engagement and satisfaction activity * Support service reviews and track impact of improvement plans * Provide support to Service Improvement Managers in delivering projects. What you’ll bring: * Experience in service improvement or performance * Strong analytical and problem-solving skills * A proactive, solutions-focused mindset * Ability to engage and influence stakeholders What We Offer In return for your valued contribution, we offer a competitive benefits package which includes: * Hybrid and agile working policies * Training and development opportunities including apprenticeships * Generous annual leave and flexi time * An employee assistance programme * Membership of the Local Government Pension Scheme You can find out more about working at Waverley and our benefits by visiting: Jobs | Waverley Borough Council Ready to join us? Apply now and help shape the future of Waverley. For an informal conversation, please contact Lillian Lanek (Service Improvement Manager -Interim) on lillian.lanek@waverley .gov.uk The closing date for application is 9am on the 16th October 2026 and we anticipate interviews being held on 23rd October 2026. Equality and Inclusion Statement The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences – we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility here - Working at Waverley Borough Council | Waverley Borough Council We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility here - Working at Waverley Borough Council | Waverley Borough Council Please note we do not accept applications after the stated closing time. Right to work in the UK will be checked as part of the interview process.

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