Surrey The Waverley Housing team has created an exciting new opportunity to lead on the management of Anti‑Social Behaviour (ASB) cases, and we are looking for an experienced and motivated ASB Officer to join us. You will work alongside our Housing Officers, Community Services, the Police, Social services and other Partner Agencies to deliver a robust, proactive, and tenant‑focused ASB service. This role plays a key part in ensuring our communities feel safe, supported, and well‑served. As our ASB Officer, you will take responsibility for the effective investigation and end‑to‑end case management of a wide range of ASB concerns, ensuring each case is handled professionally, sensitively, and in line with best practice. This vacancy would give you the ideal opportunity to provide a front-line response and support Council tenants that report serious anti-social behaviour, domestic abuse, safeguarding and other community safety issues. Key Responsibilities Triage all ASB complaints, assess levels of risk, and agree appropriate action plans with both victims and perpetrators. Carry out thorough investigations to understand the root causes of behaviour and identify suitable interventions. Work closely with colleagues across Housing Services. Liaise with statutory and voluntary partner agencies to support timely and effective case resolution. Ensure that all victims and perpetrators receive appropriate advice, safeguarding, and support throughout the process. Maintain accurate case records and contribute to continuous service improvement. About You We are looking for someone who: Has experience managing ASB cases or similar investigative work. Is confident working with residents, often in sensitive or challenging circumstances. Can act decisively, professionally, and with empathy. Works effectively with a range of partners and internal teams. Is organised, resilient, and committed to achieving positive outcomes for our tenants. For an informal discussion about the post, please contact David Bennett, Senior Housing Officer on david.bennett@waverley.gov.uk We do not accept CVs without a completed application form. Strictly no agencies please. Closing date for applications: 9:00am on 4th May 2026 Interview date: w/c 11th May 2026 In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting - Working at Waverley Borough Council | Waverley Borough Council The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences - we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility here We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility here Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.