Spelthorne, Council Offices - Knowle Green, Surrey Housing Options Officer x 2 1 x permanent and 1 x fixed term 12 months Salary £32,687 - £44,452 pa plus Essential user car allowance 36 hour per week At Spelthorne we successfully prevent homelessness for the majority of our customers, and are recognised nationally, for our pro-active approach and focus on teamwork with partners. We want to improve on this and are looking for enthusiastic people, practically minded, who are able to negotiate to resolve customers’ homelessness. We have two posts, one offered as a 12-month contract and the other a permanent contract. You will be able to work on your own initiative and see cases through from start to finish. This role would suit someone with excellent customer care and IT skills new to Housing, or an experienced person looking to work for an innovative organisation. This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts. These posts fall within the scope of the Code of Practice on English language requirement for public sector workers. The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources. Please note as part of the employment checks this post will be subject to a Basic Disclosure & Barring Service (DBS) check. Please note that as part of the employment checks, this post has an essential car user allowance attached to it. A valid driving licence, and access to a vehicle insured for business use will be required. Spelthorne Borough Council use the Microsoft Authenticator app as a secure way of accessing our network. Successful candidates will be required to use their own mobile device to download and use Authenticator. In return, we can offer excellent conditions of service with a benefits’ package that includes flexible working hours, pension scheme and at least 23 days’ paid leave per year (pro rata for part time). Closing date: 22 May 2026 (noon) Interview date: 5 June 2026 To apply please use the ‘apply online’ button below. CVs can only be accepted in support of a completed application form. Unfortunately, we are unable to reply to all candidates. If we have not contacted, you within 3 weeks of the closing date then your application has been unsuccessful. All shortlisted applicants will be contacted via email after the closing date. Local Government Reorganisation (LGR) Spelthorne Borough Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. Please see more information here Local government in Surrey is changing | Spelthorne Borough Council Working towards equal opportunities Strictly No Agencies