Access and Support Officer

Job Introduction

Join Our Temporary Accommodation Team 

Access and Support Officer – Scale 5

Fixed-Term 12 months

We are looking for an organised and customer-focused Access and Support Officer to join our busy Temporary Accommodation Team.You will provide administrative and casework support to managers and officers, respond to enquiries from customers and landlords, manage records and shared inboxes, and help support the smooth running of the service.

We’re looking for someone who:

• Has strong communication and IT skills
• Can manage a busy workload and work under pressure
• Has administration or customer service experience
• Is organised, professional, and team focused

This is a great opportunity to be part of a fast-paced team making a real difference to residents in temporary accommodation.

For an informal discussion please contact Zainab.ibrahim-Noor@royalgreenwich.gov.uk

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated. 

Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.