Tenancy Support Officer

Job Introduction

TENANCY SUPPORT OFFICER 

This is an exciting opportunity to join a busy admin team and to stretch your skills far beyond a basic administration role. 

The team provides a comprehensive admin and phone service to the Housing department’s Tenancy Enforcement Officers, Community Participation and Diversity Officers and Sheltered Housing Team. Tenancy Support Officers are based at the Woolwich Centre and will be able to work from home part of the week after training. 

The role is varied and, along with standard admin duties, includes taking calls from tenants, letting garages and bike spaces, processing changes to council tenancies, keeping accurate IT records, taking minutes for case conferences…and much, much more!

You will need to be 100% accurate in your work and be committed to providing the highest standard of customer care, as well as being able to support colleagues in what can be a pressured environment with changing priorities.

There are 2 permanent roles available, one full time (35 Hours) and one part time (21 hours- Monday, Tuesday and Friday only). 

Please mention in your personal statement which position you are applying for. 

For an informal discussion please contact Charley Hayter on 020 8921 3189 or 

Sarah Brenchley-King on 020 8921 6519 or email Tenancy-Enforcement-Teams@royalgreenwich.gov.uk

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated. 

Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.