Renters Rights Enforcement Officer

Job Introduction

Renters Rights Enforcement Officer

Fixed-Term contract (24 months)

About the Role

We are recruiting to a new Renters Rights Enforcement Officer role as part of our response to the Renters Rights Act.

You will play a key role in protecting tenants and improving standards in the private rented sector by investigating alleged breaches of landlord and tenant legislation.   This includes concerns such as unlawful eviction, harassment, discrimination and unfair rent practices.

You will manage your own caseload, undertake investigations, gather evidence and support enforcement action, whilst also engaging with tenants and landlords to resolve issues at an early stage. You will also work closely with colleagues across Housing, Environmental Health and Legal Services.

Key Responsibilities

• Investigate complaints relating to breaches of landlord and tenant legislation
• Manage a caseload of complex cases, based on risk and urgency
• Gather evidence through interviews, site visits, inspections and document review
• Prepare enforcement case files, including civil penalties and prosecution files
• Provide clear advice to tenants, landlords and agents on their rights and responsibilities
• Intervene early to prevent unlawful eviction and reduce homelessness risk
• Work collaboratively with Housing, Environmental Health, Legal Services and partners
• Attend court or tribunal proceedings where required
• Keep accurate records and contribute to service improvement

About You

We're looking for someone with:

• Experience of investigating complaints and managing casework
• Knowledge of housing or landlord and tenant legislation
• Strong communication skills 
• The ability to gather and assess evidence and prepare case files
• A collaborative approach to working with colleagues and partner services
• A commitment to supporting residents and delivering fair outcomes

This role requires a standard DBS

For an informal discussion please contact Nick Chapman at nicholas.chapman@royalgreenwich.gov.uk 

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated. 

Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.