Renters Rights Enforcement Manager

Job Introduction

Renters Right Enforcement Manager

Fixed-Term Contract (24 months)

About the Role

The Royal Borough of Greenwich is creating a new Renters Rights Enforcement Team to respond to the introduction of the Renter Rights Act.  

This is a key leadership role at the forefront of transforming how we protect tenants and improve standards in the private rented sector.

The Act brings major changes to tenancy law, strengthening tenants rights and places new duties on Councils. You will ensure the Council meets these duties in a clear, fair and effective way.

As the Renters Rights Enforcement Manager you will lead a specialist team responsible for delivering the Council's statutory duties relating to unlawful eviction, harassment, discrimination and unfair rent practices.  

You will also work closely with Housing, Environmental Health, Legal Services and Trading Standards to deliver a joined up service for residents.

Key Responsibilities

• Lead and support the Renters’ Rights Enforcement Team on a day-to-day basis
• Allocate and oversee casework to ensure it is handled effectively and on time
• Guide complex investigations and support officers to reach sound decisions
• Review and approve enforcement action, including civil penalties and prosecutions
• Act as the Council’s lead advisor on landlord and tenant legislation
• Work with other services to support residents at risk of homelessness
• Build positive relationships with landlords and agents to encourage compliance
• Ensure a consistent, fair and proportionate approach to enforcement
• Monitor performance and support continuous improvement across the service

About You

We're looking for someone with:

• Experience in housing enforcement, tenancy relations or private sector housing
• Good working knowledge of relevant legislation, including unlawful eviction and landlord compliance
• Experience of leading complex investigations and enforcement action
• The ability to manage and develop a team, ensuring high standards and consistent decision making
• Excellent partnership working skills and the ability to influence across services
• A commitment to delivering fair, proportionate and resident-focused services

For an informal discussion please contact Nick Chapman at nicholas.chapman@royalgreenwich.gov.uk

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated. 

Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.