Lead Delivery Manager

Job Introduction

Lead Delivery Manager

Job introduction

Royal Greenwich is a vibrant borough, with a rich history and diverse community. We’re mission-led around our Corporate Plan Our Greenwich to make Greenwich a happier, healthier and more connected borough. 

We are investing heavily in our digital and design functions to enable the Council’s mission. Our ambition and plan has been outlined in our first digital strategy. You can find out more about what we do by reading our Digital Blog. 

Our Delivery Management Community plays a vital role in making change happen. We have been maturing and evolving our Delivery Management practices over the last 4 years to better meet the needs of local government. You can get a feel of what is like being a Delivery Manager in our organisation from this blogpost written by Beth, our Head of Delivery

It’s an exciting time to join our Digital Team and Delivery Management Community. We’re building a team where everyone feels safe to be who they are. We value empathy, open mindedness, and a real passion for our mission. 

There's plenty of opportunity for you to make public services more joint-up, equitable and useful for our local community and help us organise ourselves as effective as possible. 

What You’ll Do 

 As Lead Delivery Manager, you will provide strategic leadership for Delivery Management across Royal Borough of Greenwich. You’ll be accountable for the quality, consistency and impact of delivery across a complex portfolio of digital, transformation and service change work.

 You will lead and mature our Delivery Management practice, setting direction and standards, and ensuring we have the right approaches, capabilities and culture to deliver meaningful change for residents at pace and with confidence.

 Specifically, you will:

1. Provide strategic oversight of the delivery portfolio, ensuring work is aligned to corporate priorities, delivers measurable outcomes, and is planned and governed appropriately across varying levels of complexity and risk.
2. Lead the Delivery Management community, setting clear expectations and standards, developing capability, and creating an environment of continuous learning, reflective practice and psychological safety.
3. Line manage and coach Delivery Managers, supporting both performance and professional growth, and ensuring individuals are well placed to lead complex, multidisciplinary teams.
4. Act as a senior agile and delivery practitioner, role-modelling adaptive, human-centred and outcome-focused delivery, and supporting teams to choose the right approaches for the context they are operating in.
5. Partner closely with senior leaders across the organisation, building trust and shared ownership for change, influencing how work is shaped, prioritised and delivered.
6. Shape and refine programmes and initiatives, supporting the development of clear outcomes, robust plans, credible business cases and evidence-led decision-making, including work linked to transformation and financial sustainability.
7. Strengthen delivery governance, working collaboratively with other discipline leads to ensure governance is proportionate, enabling, and focused on outcomes rather than process.
8. Identify and address systemic risks and dependencies, intervening where needed to unblock teams, reframe problems, or reset direction.
9. Foster strong multidisciplinary working, ensuring delivery, product, design, research, technology and service colleagues are working together effectively.
10. Champion working in the open, sharing learning, surfacing issues early, and contributing to delivery, product and change communities across and beyond the council.
11. You will also directly lead or sponsor some of the council’s most complex and high-impact change initiatives where senior delivery leadership is required.

You will also directly lead or sponsor some of the council’s most complex and high-impact technology and design enabled initiatives where senior delivery leadership is required.

Who You Are 

We’re looking for an experienced delivery leader who understands how complex change really happens in large, politically and financially constrained organisations,  and who can create the conditions for teams to succeed.

You are comfortable operating at multiple levels: zooming out to shape systems, strategy and priorities, and zooming in when needed to support teams through ambiguity, challenge and delivery pressure.

You will bring:

• A strong track record of leading complex digital transformation, with accountability for outcomes, risks and delivery confidence.
• Experience of leading and developing delivery professionals, including performance management, coaching and capability building.
• The ability to set direction and standards for delivery, while remaining pragmatic and adaptable to context.
• Excellent relationship-building skills, with the credibility to influence senior stakeholders, navigate power dynamics and work constructively through conflict and uncertainty.
• A deep understanding of agile, human-centred and iterative approaches, and the judgement to know when and how to apply them.
• Confidence in working with qualitative and quantitative data to define outcomes, track progress and support evidence-led decisions.
• A systems-thinking mindset, with experience proactively managing dependencies, constraints and organisational complexity.
• Strong communication skills, with the ability to explain complex delivery challenges clearly and compellingly to a wide range of audiences.
• A collaborative, values-led leadership style, grounded in empathy, trust and fairness.

You are curious, reflective and committed to learning, both for yourself and for the teams you lead. You care deeply about improving public services and creating the conditions for people to do their best work. 

We are looking for people who share our values and principles:

• Committed to improving Residents’ lives and opportunities
• Demonstrating respect and fairness
• Taking ownership
• Thrive to do things better
• Can work together across the council
• Naturally curious – you keep on top of your own learning and development and are up to date with the latest practices in your field.   
• An advocate for user-centered practices, embedded within agile delivery.    

These values are incredibly important to us, as is building an environment that promotes knowledge, empathy, equality, and skill sharing.

Please keep reading

At Royal Greenwich we want our staff to thrive professionally. We are a business that recognises and supports transferable skills and ambition. So if you think you have what it takes, but don’t necessarily meet every single point on the job description please still get in touch. We’d love to have a chat and see if you’d be a good fit.

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, and religion.

As a Disability Confident employer, we will ensure that disabled applicants that meet the minimum criteria for this position will be offered an interview.

If you’d like an informal chat about the role, you can email Beth Mindham (bethany.mindham@royalgreenwich.gov.uk)

What we offer

• 28 days annual leave, rising to 31 days after five years continuous local government service.
• Flexible and hybrid working arrangements, 2 days in office per week
• Local Government Pension scheme. The council contribute a generous amount of pension on top of your own contribution. More information can be found here.  
• Long service awards.
• Mental health support, including an external counselling service 
• Learning and development opportunities, including apprenticeships 
• Cycle to work scheme  
• Reduced-rate gym membership  
• Vouchers for free eye tests 
• Annual season ticket loans  
• Childcare voucher scheme  
• Greenwich One Card which entitles you to discounts at local businesses 
• Staff networks for mental health, LGBTQ+ support, racial equality and more 

 Apply for this role

To apply for this role you must:

• upload a CV
• write and upload a supporting statement/ cover letter in the form of a cover letter

Things to consider when making your application. 

We want to give you the best opportunity to show off your career and skills in the best way possible. Please consider the following: 

• Your cover letter is a great way to help bring your CV to life. Think of it like a trail of breadcrumbs to lead us to want to interview you. It is unlikely that we’ll shortlist you for an interview without a cover letter. This is your first opportunity to show us why you’re right for this role, and your letter can show us how you fit the personal specification.  
• Your CV should be up to date, in a readable and accessible format and pertinent to the role.  
• Use your cover letter to talk about work that you are proud of, your values and your expectations.  
• If you are called for interview (see below), look at the presentation and interview questions within the context of what you've already shared about yourself and think about how you can build on that foundation.

Hiring process  

Step 1 – Complete the application form and upload your CV and cover letter. 

Step 2 – If we invite you to an interview, we will: 

• Send details of the 5–10-minute presentation we’d like to you do.  
• Send your interview questions in advance 
• Check with you if you need any further accommodations for the interview.  

Step 3 – Attend the panel interview. This will usually be a 1-hour video call with up to 3 people like the hiring manager and other team members you would work with.

We’ll ask you to do your presentation at the start of the interview. We are keen to ensure that the video interview process doesn’t interfere with your ability to present your work to its best effect. Your presentation can be talking direct to camera, slides, a PDF, or similar, and could include visual examples of your work. The panel will then ask you follow up questions.  
 
The panel will then ask a set of questions which will also have been sent to you in advance.  

This will give you the chance to think about your answers in depth and be able to talk with confidence. The questions will give you an opportunity to show how you meet the essential criteria of the job description.  

At the end you’ll have the opportunity to ask the panel questions in return.  

Talk to us or ask any questions

For an informal discussion please contact Beth Mindham - bethany.mindham@royalgreenwich.gov.uk

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated. 

Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.